AutoVitals
Retention Manager
United States · Full-time
Sponsorship not specified$85k-$150kDetected 21 days ago
Product ManagementProduct StrategySalesforceSalesAccount ManagementNegotiationCustomer SuccessCustomer SupportLeadershipCommunicationProblem Solving
About the role
- The Retention Manager is the last line of defense when an AutoVitals client is at risk of cancelling.
- This role operates with significant authority over pricing concessions, contract restructuring, and engineering and product escalations.
- The Retention Manager engages only when a client is actively at risk of leaving - whether through an explicit cancellation request, a competitive migration signal, a failed onboarding, or another structural cancellation risk.
Nice to have
- saves that re-churn within 90 days are clawed back from variable compensation Hand expansion opportunities surfaced during save cycles to the Account Management team
- this role's Salesforce output is the data the company will use to make better decisions for years Exceptional problem solving and follow-through skills
Compensation
- Package ranges between: $85,000 - $150,000 Salary to be determined based on factors including but not limited to geographic location, skills, education, and/or experience.
- Proficiency using Salesforce, Zoom, Slack, Google Calendar, or equivalent Full Time, Salary Exempt.
Benefits
- Medical/Dental/Vision Flexible Spending Account 401K Match Unlimited PTO
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This listing is sourced directly from AutoVitals's careers page and normalized into a canonical job model.