Ministry Brands

Client Account Manager

US-Alpharetta, GA

Sponsorship not specifiedDetected 30 days ago

SalesforceExcelHRISZendeskCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

Ministry Brands is looking for a Client Account Manager to join our growing team!
The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance.

Identify potential issues and risks early, develop remediation strategies, and ensure effective delivery to retain each account
Conduct Account Review sessions at recurring intervals with each client partner
Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners and optimize revenue and retention opportunities
Excellent relationship building skills and ability to work both individually and as a member of a team across all organizational levels

2+ years of experience in client management, preferably in a setting with ongoing client relationships or related fields
Ability to work independently and handle multiple priorities and deadlines simultaneously
Ability to work effectively within a fast-paced, deadline-driven environment
Ability to learn and demonstrate company product solutions (ChMS, Giving, Mobile, etc.)
Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)

Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.
Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores
Bachelor's degree or an equivalent combination of education and experience
Benefit offerings designed to promote a life of balance!

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Available Location: Milton, GA
Hybrid Working: Team members are expected to come into the Milton, GA office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days
instead, attendance will be determined by project demands, meetings, and manager guidance.
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations.
We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades.
Hybrid Working: Team members are expected to come into the Milton, GA office as needed, based on business requirements and team collaboration needs.

This listing is sourced directly from Ministry Brands's careers page and normalized into a canonical job model.