Mohegan US
VIP Experience Executive
Uncasville, CT
Sponsorship not specifiedDetected 23 days ago
Outbound SalesCustomer SupportZendeskCommunication
About the role
- The VIP Experience Executive is a high activity, production focused role responsible for driving player loyalty and revenue through consistent, proactive outbound communication.
- This individual utilizes high volume outreach via phone, email, and SMS to foster relationships with VIPs.
- The Executive, VIP Experience will be responsible for both the retention of active players, and the strategic reactivation of lapsed accounts.
Responsibilities
- Drive player retention and revenue growth by building and maintaining strong relationships with VIPs
- Achieve rigorous daily, weekly, and monthly outbound call and email targets to maintain engagement
- Deliver tailored service, promotions, and loyalty rewards through proactive communications to meet individual player needs
- Provide Senior level team members with valuable account information to drive player value growth
- Collaborate and work closely with internal departments within the Mohegan organization
- Deliver high level player experiences through the coordination of exclusive events and hospitality
Requirements
- Certifications as required by Mohegan
- Strong technical understanding of digital and mobile platforms and the ability to learn new applications
- Bachelors' Degree in Marketing, Information Systems, Business, or a related field
- One year of iGaming experience in VIP roles
- Knowledge and understanding of casino games, sports, sports betting and other online gaming required
- Two years' experience of operation/customer service management in the iGaming industry or combined three years of experience involving guest contact in a high volume, complex casino environment, call center, or hospitality industry
- A strong negotiator and detail-oriented
- Self-starter who can work effectively in fast paced environment
Nice to have
- Zendesk experience preferred
Skills
- Excellent written and verbal communication skills
- Excellent organizational and multi-tasking skills
Benefits
- Minimum Education and
Company info
- Represent the company as a professional brand ambassador
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This listing is sourced directly from Mohegan US's careers page and normalized into a canonical job model.