Jampack AI
Founding Forward Deployed Engineer
New York City
Sponsorship not specifiedDetected 41 days ago
SQLAccountingSupply ChainLogisticsERPOnboarding
About the role
- Our forward deployed team is how we turn a signed customer into one who can't imagine operating without us.
- As a Forward Deployed Engineer, you sit at the intersection of engineering, operations, and customer partnership - embedding directly with CPG ops teams to map how their wholesale operation actually runs, then making Jampack run it.
- This role is for someone who thrives in ambiguity, moves fast, and is genuinely curious about hard operational problems.
Responsibilities
- Own customer onboarding end to end - discovery, integration, configuration, testing, and go-live - across our growing CPG customer base
- Embed with operators to map their full purchase-order-to-cash workflow, surface requirements, and design the right setup on Jampack
- Build and troubleshoot the integrations that make it all work - across EDI, ERP and inventory systems, accounting, and freight
- You'll own the implementation lifecycle from kickoff through go-live - and you won't just configure the platform, you'll extend it.
Requirements
- you can read and write code when you need to
Nice to have
- 3+ years in forward deployed, solutions, or implementation engineering, technical onboarding, or a similar customer-facing technical role (CPG, supply chain, logistics, or ERP/integrations experience is a big plus)
Company info
- Be the technical bridge between customers and engineering - turning what you learn in the field into a sharper product
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