Shiftsmart

Shiftsmart

Product Analyst, Customer

New York City (HQ)

Sponsorship not specified$60k-$75kDetected 29 days ago
PythonSQLData EngineeringForecastingExcelLeadershipCollaborationOrganizational Skills

About the role

  • Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace.
  • We're one of the fastest-growing startups in the country.
  • We've grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we're only getting started.

Responsibilities

  • We work with all teams across Shiftsmart to lead end-to-end projects, grow customer relationships, deliver objective analysis and insights, and execute strategic initiatives.
  • Own customer-facing reporting and analytics across key retail accounts, surfacing insights through customer-facing web portals, and ad hoc analytical requests from the Customer Team.
  • Support accurate reporting as our system expands and new accounts are added, you will help ensure customer data needs are met without slowing down broader strategic initiatives and new initiatives.
  • Manage and ensure timely and accurate updates to production plans and operational data to strengthen the reliability of our forecasting and operational outputs as we scale.
  • We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments.
  • We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward.
  • We believe in our mission to build a better world for workers.
  • We understand why our work matters and take seriously how it impacts our customers and our partners.
  • We show up for our customers, our partners, and most importantly our teammates, and make every effort to build lasting relationships with each of them.

Nice to have

  • You have 2-5+ years experience in an analytical role (e.g. data analyst, bizops, business intelligence), and ideally in startups.

Skills

  • Preferably experience with Git.
  • Compensation philosophy
  • Offers are determined based on multiple factors including skills, work experience, and relevant credentials.

Compensation

  • Compensation philosophy

Benefits

  • Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
  • Generous, fully paid parental and family leave policies
  • Pre-tax commuter benefits

Company info

  • The mission of the product analytics team at Shiftsmart is to work closely with our internal teams and customers to use our own proprietary data to drive meaningful outcomes.
  • If we say we are going to do something, we do it.
  • Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words "it can't be done".
  • We are energetic, ambitious, and want to win.

Equal opportunity

  • Equal opportunity employer
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This listing is sourced directly from Shiftsmart's careers page and normalized into a canonical job model.