Indeed Flex

Onsite Supervisor - Atlanta, GA

Atlanta, Georgia, United States

Sponsorship not specified$50k-$65kDetected 5 days ago

SalesforceExcelCustomer SupportLeadershipCommunicationTime ManagementAdaptability

About the role

This role reports directly to the Onsite Manager and could be assigned to a shift or a specific portion of the business.
Typically, the Onsite Supervisor relies on a supporting hub to fulfill recruiting needs.
The scope of the position may vary depending on the customer size and scope of the account.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
Build and maintain good relationships at all levels of the customer's organization and deliver world-class customer experience by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.
Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll
Perform quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT).
Maintain compliance with Indeed Flex operations, systems, and employee record requirements, ensuring adherence to customer agreements for background checks, drug screening, billing, and other terms.
Enter and maintain accurate and timely account and Flexer information in the operating system.
Support Indeed Flex Safety requirements and participate in the customer's safety program, ensuring employees follow safety policies and PPE requirements, and conduct accident reviews, investigations, and injury reporting as needed.
Demonstrated success in delivering exceptional levels of customer service and/or technical support to a diverse audience via email, chat, and phone channels
Demonstrated capabilities to manage workload, set priorities, and resolve issues with minimum direct supervision and minimum escalations
Exceptional written and verbal communication skills to collaborate and support effectively and efficiently with Flexers, Clients, and internal groups in order to resolve issues promptly and professionally

Requirements

Strong understanding of technology to drive a tech-enabled solution for clients, partners, and the Flexer, including Google Workplace, Slack, Salesforce, Excel, Shared Drives, Notion, Monday.com, RingCentral, etc
Working knowledge of Windows and Mac operating systems
Candidates must be available for shifts that could include evenings and weekends to meet business needs.

Nice to have

Preferred working proficiency in English and Spanish or Arabic required for employee and client interactions

Compensation

$50,000 to $65,000 annual salary

Benefits

Medical, Dental, Vision, and 401K
Performance-based bonus totaling 8% of annual salary
Access to Company & Employee Benefits
25 days PTO (prorated) + Birthday Off

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This listing is sourced directly from Indeed Flex's careers page and normalized into a canonical job model.