Summerset

Summerset

Service Coordinator

Whitewater, WI

Sponsorship not specifiedDetected 13 days ago
Customer SupportCommunicationCollaborationAdaptability

About the role

  • A Service Coordinator is responsible for the effective scheduling of services and the utilization of software systems, including NetSuite.

Responsibilities

  • Collaborate with cross-functional teams, including sales, operations, and finance, to ensure seamless service delivery.
  • Provide case management support for complex service issues, ensuring timely resolution and customer follow-up.
  • Work Behaviors: Quality of Work Consistently delivers accurate work.
  • Managing Time and Resources: Effectively manages workload with a sense of urgency.

Requirements

  • No travel required.

Nice to have

  • About the role A Service Coordinator is responsible for the effective scheduling of services and the utilization of software systems, including NetSuite.
  • Their duties encompass the management and tracking of projects, delivering exceptional customer service, and performing accurate data entry.
  • Answering customer questions, resolving complaints, and providing updates on service status.
  • Identifying opportunities for improvement and implementing changes.
  • Generating reports from NetSuite.
  • Schedule and dispatch services effectively to meet customer needs and operational timelines.
  • Coordinate with project managers to ensure resources are allocated efficiently and projects are completed on time.
  • High school diploma Associate's degree in business, skilled trade, or related field preferred.

Skills

  • Open to feedback and actively seeks personal development.
  • Holds oneself accountable for actions and complies with company policies and procedures.
  • Working Conditions and Physical Efforts: Work involves walking, talking, hearing, and occasional use of material handling equipment.
  • May require heavy lifting up to 50 pounds, stooping, bending, kneeling, crouching, or crawling.
  • Close vision assessments may be necessary.
  • Moderate noise levels due to machinery and generators.
  • Invest in your future with educational assistance to advance your skills.
  • Apply today!
  • Tuition Reimbursement: Invest in your future with educational assistance to advance your skills.

Benefits

  • 401(k) Matching: Generous company contribution to support your retirement goals.
  • Health, Dental, and Vision Insurance: Robust coverage options to keep you and your family healthy.
  • Health Savings Account (HSA): Receive a $1,000 company contribution when you enroll in a medical plan.
  • Paid Time Off (PTO): Enjoy time away to recharge and relax.

Company info

  • Demonstrates unwavering commitment to the company's success and growth.
  • Exhibits a customer-focused approach and actively participates in problem resolution.
  • Displays perseverance and a proactive attitude.
  • Delivering services to customers, including scheduling, dispatching, and customer service.
  • Join us and become a vital part of our marine construction team.
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This listing is sourced directly from Summerset's careers page and normalized into a canonical job model.