G2IT
Deskside Support Specialist
O'Fallon, Illinois, United States
No sponsorship$50k-$55kDetected 25 days ago
CybersecurityCustomer SupportSystems EngineeringCommunicationMicrosoft Office
About the role
- Strong communication skills and a customer-focused mindset are essential, as you will interact directly with users on a daily basis.
- Annual Salary: $50,000-$55,000, depending on experience.
Requirements
- Ability to work effectively in a fast-paced, mission-critical watch floor environment.
- Experience troubleshooting Windows operating systems, Microsoft Office applications, desktop hardware, printers, and common network connectivity issues.
- Must be a U.S. Citizen.
Nice to have
- BA/BS degree or equivalent experience preferred.
- ITIL Foundation v3 or higher certification is a plus.
- Experience with BMC Remedy or a similar Enterprise IT Service Management (ITSM) platform is preferred.
Skills
- Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues while maintaining excellent customer service.
- Execute fault isolation and diagnostic procedures to ensure corrective actions are completed in a timely manner.
Compensation
- $50,000-$55,000, depending on experience.
Visa & Work Authorization
- Citizen
This listing is sourced directly from G2IT's careers page and normalized into a canonical job model.