Tufts Medicine

Employee Service Center Specialist Remote Tufts Medicine

Remote - Massachusetts

Sponsorship not specified$25k-$31kDetected 7 days ago

Project ManagementRecruitingHRHRISCustomer SupportResearchCommunication

About the role

Job Overview Reporting to the Manager of the Employee Service Center this individual will thrive in a 100% remote environment but will be expected to adhere to eastern time zone when working.
What that looks like is generally working from 8:00AM:4:30PM Monday through Friday.

Provides transactional support to process changes to employee data, review and analyze HR data for accuracy and compliance purposes.
Escalates non-routine matters / specialized requests to appropriate escalation, including Manager, HR Business Partners and HR Communities.
Balances multiple employee requests and inquiries at any given time, utilizing time and project management skills to smoothly deliver timely, effective solutions.
Delivers strong customer service, gauging stakeholder needs and personality in order to adapt strategy to specific needs and promote effective issue resolution.
Maintains organized records of common employee solutions, sharing findings with other Employee Service Center employees, mitigating rework, and increasing efficiency.
Maintains current knowledge in areas of Human Resources.
Supports technology needs such as data changes within systems ensuring data governance and consistency.
Delivers training to key stakeholders and managers as needed.
The majority of time is spent in the delivery of support services or activities, typically under supervision.
Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

Frequently required to speak, hear, communicate and exchange information.
Ability to work in confined or open environment.
Ability to work independently or in a team environment.
Bachelor's degree in Human Resources, Business Administration, or a related field OR;
Associate's degree in Human Resources, Business Administration, or a related field AND Two (2) years of Human Resources or relevant business experience OR;
The base pay ranges reflect the minimum qualifications for the role.

Experience with Workday.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.
Other duties and responsibilities may be assigned.
Serves as primary point of contact for HR queries and requests related to HR data, Workday navigation and HR/Payroll policies and procedures.
Resolves employee inquiries or issues by applying standard administrative procedures and agreed practices and policies.
Provides great customer service by promptly responding to inquiries and ensuring a consistent staff and people manager experience.
Ensures information in Workday is accurate, up-to-date, and relevant.

Specialized experience and knowledge in HR Operations, HR Service Delivery, Benefits, and HRIS.
Organized, detail-oriented, and self-motivated with the ability to multi-task and work in a deadline driven environment.
Exceptional written and analytical skills.

Answers a broad range of questions regarding benefits, onboarding, employment, compensation, training and Tufts Medicine policies and procedures.

An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.
Answers a broad range of questions regarding benefits, onboarding, employment, compensation, training and Tufts Medicine policies and procedures.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring.

This listing is sourced directly from Tufts Medicine's careers page and normalized into a canonical job model.