Vitesse PSP Limited

Customer Solutions Analyst

New York, New York, United States

Sponsorship not specified$75k-$85kDetected 15 days ago

SalesforceCRMCustomer SupportZendeskCommunicationProblem Solving

About the role

Reporting to Head of Operations, you'll join our growing US Operations team as a Solutions Analyst, supporting customers through platform configuration, onboarding, optimisation and operational support while maintaining strong operational controls and customer experience.

Provide technical guidance and configuration support to clients and internal stakeholders.
Resolve customer enquiries and perform solution configuration updates.
Configure new client accounts and manage users, permissions, MFA, notifications, account updates and closures.
Support user access reviews and account configuration updates.
Support UK↔US migrations, SSO, mergers, pricing updates and legacy account restructuring.
Support onboarding, testing, UAT and platform releases.
Partner with Customer Support, Product, Engineering, Implementation, Pre-Sales and Customer Success.
Maintain documentation and meet SLA expectations.
Your Mission Deliver an exceptional customer experience by becoming a trusted expert in the Vitesse platform while maintaining operational excellence, security and client service.
Independently manage customer configuration requests.

Experience with CRM/support platforms such as Salesforce or Zendesk is beneficial.

At Vitesse, we're more than just a payments platform - we're the trusted financial infrastructure connecting the global insurance ecosystem.
Tailor-made for insurers, brokers, MGAs, and TPAs, our unified platform optimizes claims funds, enables real-time global payments, and delivers full financial control.
Our impact is real: over $20 billion in payments across more than 200 countries, hundreds of millions returned to insurers' balance sheets, and counting.
We're licensed in the UK (FCA), Europe (DNB), and New York (NYDFS), with more than 260 colleagues worldwide.
Following our $93 million Series C investment from KKR, we're entering an exciting new stage of growth as we continue expanding across North America and Europe.
At the heart of our policy, we seek to treat people fairly and with dignity and respect.

We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others.

This listing is sourced directly from Vitesse PSP Limited's careers page and normalized into a canonical job model.