Factory

Deployment Strategist

San Francisco, CA

Sponsorship not specifiedDetected 33 days ago

Product ManagementSalesAccount Management

About the role

Factory is looking for a Deployment Strategist!
Deployment Strategists are responsible for turning that conviction into reality.
You will synthesize what the customer needs, what their engineers are motivated by, what the product can do, and where the impact is greatest, and then go make it happen.

Own the technical relationship for your accounts from the moment a deal closes, partnering with the Account Executive and Solutions Engineer who landed them.
Immerse yourself in how each customer builds software, locate their biggest sources of friction, and design a deployment plan that transforms them into a software factory.
Build repeatable playbooks and automate the operational work, monitoring consumption and intervening early when usage dips or blockers arise.
You own the post-sales journey for our most strategic accounts and lead their transformation: understanding how an enterprise builds software today, mapping where Factory belongs across their software development lifecycle, and driving the adoption that makes them both a power user of Factory and a stronger engineering organization.

Experience in a high-growth startup environment where roles are fluid and ownership is high is desirable.
An extraordinary ability to take on open-ended problems in unstructured environments and drive them to a result.
A strong technical foundation in the software development lifecycle and systems design. You must reason fluently about how enterprises build and ship software.
A product manager's mindset: organized, analytical, detail-oriented, and able to rally engineers and stakeholders toward a solution. Backgrounds that map well include technical product management at an engineering-led company, solutions architecture, technical consulting, or engineering experience paired with a genuine pull toward customers.
Sharp product intuition and real user empathy, with the credibility to work closely with engineers both at the customer and across our Product and Solutions Engineering teams.
A builder mindset. You are excited to help build the function, not just fill a seat, you are comfortable with ambiguity, and you move fast.
The team goes into the office 5 days a week in San Francisco, New York City, or London.

Get customers live as quickly as possible, then drive sustained adoption and consumption growth.
Our customers come to us with a conviction that the future of their engineering organization is agent-native, and that the way they build software is about to fundamentally change.
Deployment Strategists are do-ers who immerse themselves in our customers' most intricate workflows, partner with customer teams and explore the data, and dive into the product landscape to enable us to scale.

This listing is sourced directly from Factory's careers page and normalized into a canonical job model.