Fis
Product Support Representative Seniors
US FL JAX 347
Sponsorship not specifiedDetected 8 days ago
SwiftSQLAWSAzureJiraConfluenceSAP
About the role
- FIS Management Services, LLC seeks Product Support Representative Seniors in Jacksonville, FL to administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfy client needs. Provide in-depth product support to FIS clients by
- resolving incoming inquiries. Respond to customer product inquiries via telephone or in written, internet-based email or chat sessions. Resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters. Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications
Requirements
- If you are made a conditional offer of employment, you will be required to undergo a drug test.
Nice to have
- However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.
- All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
- Recruitment at FIS works primarily on a direct sourcing model
- a relatively small portion of our hiring is through recruitment agencies.
Skills
- Respond to customer product inquiries via telephone or in written, internet-based email or chat sessions.
- Resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
- Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action.
- Resolve client concerns raised during installation, operation, maintenance, or product application or compatibility matters.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily client-centric activities.
This listing is sourced directly from Fis's careers page and normalized into a canonical job model.