Jobber
Senior Customer Analytics Manager
Toronto · Senior
Sponsorship not specifiedDetected 26 days ago
PythonData StructuresCode ReviewSQLSnowflakeRESTdbtData ScienceData VisualizationA/B TestingStakeholder ManagementMarketing AnalyticsSalesforceCRMForecastingCustomer SuccessLeadershipCommunicationCollaborationMentoringAdaptability
About the role
- Depending on business priorities, this work may span areas such as acquisition, onboarding, lifecycle engagement, product adoption, monetization, retention, expansion, customer success, or other strategic customer domains.
- This is an individual contributor leadership role, not a people leadership role.
- The ideal candidate brings strong business acumen, deep analytical expertise, and excellent communication skills.
Responsibilities
- ARE YOU PASSIONATE ABOUT USING DATA TO DRIVE IMPACTFUL BUSINESS DECISIONS?
- Lead one or more important Customer Analytics domains through influence, ownership, and strong judgment.
- Operate as a senior individual contributor who can independently own ambiguous, high-impact work while helping others grow.
- We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect.
- Collaborate closely with teams across Jobber, including Revenue Operations, Strategy, Marketing Analytics, Product & Fintech Analytics, BI & Analytics Engineering, Data Science, and relevant go-to-market or customer-facing teams.
- Support decision-making across assigned domains
- Build a strong analytical understanding of the assigned domain or domains, including how different customer segments, behaviours, channels, products, teams, or motions contribute to business performance.
- Support strategic planning, forecasting, target setting, business cases, and resource allocation decisions.
- Partner with cross-functional teams and business leaders to improve reporting foundations, metric definitions, funnel or journey visibility, and decision-making workflows.
- Drive experimentation, impact evaluation, and advanced analytics
Requirements
- Strong experience in B2B SaaS, marketplace, fintech, revenue, growth, product, customer, or go-to-market analytics.
- Proficiency with BI and data visualization tools such as Tableau, with a focus on clear, compelling, and actionable reporting and narratives.
- Strong business acumen and strategic judgment, with the ability to connect analytical work to company-level growth, efficiency, and customer outcomes.
- A passion for storytelling through data, with the ability to distill complex analyses into simple, influential insights.
- Proven ability to thrive under pressure, navigate ambiguity, and bring structure to complex or competing demands.
- Experience with Python, dbt, Snowflake, Salesforce or other CRM/customer systems, data modelling, and productionized analytics workflows is a strong asset.
- You are comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results independently.
- You know how to focus on the highest-impact work while helping stakeholders understand what must be deprioritized.
- You can influence senior stakeholders, guide peers, mentor analysts, and move important work forward without relying on formal people management authority.
Skills
- Translate complex business questions into clear analytical plans, decision frameworks, and actionable recommendations.
- Help leaders understand not just what happened, but why it happened, what it means, and what Jobber should do next.
- Identify opportunities to improve growth, efficiency, prioritization, customer experience, customer quality, and long-term value.
Compensation
- At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth.
- This role has a minimum annual salary of $151,200, a midpoint of $177,900, and a maximum salary of $204,500, designed to show the progression from learning the ropes to truly excelling.
- We design our compensation to reflect each new hire's skills, experience against the complexity of the role, ensuring a fair and competitive salary.
- Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midp
Company info
- Analytics is part of the Strategy & Analytics department, our internal consulting team - they're the decision support mechanism that connects data & business insights with the rest of the organization.
- In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber's ecosystem.
- We're looking for a Senior Customer Analytics Manager to be part of our Analytics team.
This listing is sourced directly from Jobber's careers page and normalized into a canonical job model.