Chinese American Service League
Director of Older Adult Services
Chinatown - Chicago, Illinois · Director · Full-time
Sponsorship not specified$120k-$130kDetected 36 days ago
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About the role
- This role is responsible for ensuring high-quality, culturally responsive services that promote independence, dignity, health, and well-being.
- This role is based in Chinatown, Chicago, with a standard Monday-Friday schedule.
- Note: This job description outlines primary responsibilities but is not exhaustive.
Responsibilities
- Lead the strategic direction, growth, and performance of Adult Day Services, In-Home Services, EverPine Care, and Pine Tree Senior Council initiatives.
- Develop and implement long-term service strategies that support organizational priorities, community needs, and financial sustainability.
- Lead the launch, growth, and long-term sustainability of EverPine Care as a competitive private-pay service offering.
- Develop service models, pricing strategies, customer experience standards, and community outreach initiatives that support revenue growth and market expansion.
- Develop workforce strategies that support recruitment, retention, training, succession planning, and employee engagement.
- Create a culture of continuous improvement that aligns with CASL's mission, values, and commitment to exceptional service delivery.
- Develop and manage departmental budgets, financial forecasts, and resource allocation to support organizational goals and long-term sustainability.
Requirements
- Strong understanding of home and community-based services, including Medicaid-funded programs such as the Illinois Community Care Program (CCP).
- Strong understanding of Electronic Visit Verification (EVV) requirements, processes, and systems.
- Experience launching, growing, or scaling private-pay service lines, new programs, or business initiatives.
- Duties may evolve in response to organizational needs, and flexibility will be required.
- To thrive in this role, you should have:
- Education and Experience:
- Master's degree in Public Health, Social Work, Healthcare Administration, or related field preferred.
- Minimum 8-10 years of progressive leadership experience in aging services, home care, healthcare, or a related field.
- Demonstrated experience leading large-scale, multi-site programs with significant operational, financial, and staff management responsibilities.
- Skills and Knowledge:
- Proven ability to lead, develop, and hold teams accountable while fostering a culture of collaboration, continuous improvement, and high performance.
- Demonstrated strategic thinking skills, with the ability to balance operational demands, navigate complex challenges, and drive long-term organizational goals.
- Proven ability to lead organizational change, manage competing priorities, and successfully implement new initiatives or service models.
- Strong interpersonal, relationship-building, and communication skills, with the ability to effectively engage employees, participants, families, community partners, and healthcare stakeholders.
Nice to have
- Project management experience and familiarity with project management methodologies or tools such as Asana, Smartsheet, Monday.com, or similar platforms.
- Bachelor's degree required
Skills
- Every application is personally reviewed by a real person-not AI.
- Our company culture thrives on the unique talents and experiences that each individual brings to the table.
- CASL is an equal opportunity employer.
Compensation
- $ 120,000 - $130,000 /year | Full Benefits Package Included
- We value your expertise and commitment, and we invest in both.
- From competitive pay and comprehensive benefits to a culture that puts people first, you'll be supported while doing work that matters.
- This role is based in Chinatown, Chicago, with a standard Monday-Friday schedule.
- Scroll down for full details on salary, benefits, schedule and what it's like to be part of CASL.
- As the Director of Older Adult Services, you will lead the performance, growth, and integration of Adult Day Services, In-Home Services, EverPine Care, and Pine Tree Senior Council initiatives.
- This position offers a salary range of $ 120,000 - $130,000 annually, reflective of experience and qualifications.
Benefits
- Medical, Dental, and Vision Coverage
- Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones.
- CASL's comprehensive benefits package includes:
- Retirement Plan
- Generous Paid Time Off (PTO)
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Life Insurance, AD&D, and Disability Coverage
- Voluntary Worksite Benefits and Pet Insurance
- Commuter Benefits
Visa & Work Authorization
- From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives
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This listing is sourced directly from Chinese American Service League's careers page and normalized into a canonical job model.