Nymbus, Inc.

Card Fraud Specialist

Remote - United States

Sponsorship not specified$50k-$55kDetected 6 days ago

AccountingCommunicationCollaborationOrganizational Skills

About the role

The Card Fraud Specialist serves as a critical line of defense in protecting the financial assets and reputation of Nymbus clients.
This role is well-suited for a detail-oriented, deadline-driven professional who takes pride in managing complex investigations with accuracy and accountability from open to close.
You'll conduct thorough investigations, accurately classify each case, and make sound, well-documented dispute decisions based on investigation findings and applicable card network rules.

Maintain a structured case management workflow to manage multiple concurrent investigations with accuracy and consistency.
Help develop and maintain SOPs, dispute management workflows, and best practice documentation.
Manage the full dispute and chargeback lifecycle, adhering strictly to Visa and Mastercard response timelines and regulatory requirements.
We invite you to watch this video and learn who we are and how we build and innovates together!

Solid working knowledge of identity fraud and first-party fraud indicators.
Familiarity with Visa and Mastercard dispute resolution rules and chargeback processes.
Exceptional organizational skills with the ability to manage a large volume of concurrent cases accurately and consistently.
Extreme attention to detail.
Strong commitment to dispute deadline management.
Clear, professional communication skills.
Sound judgment in card fraud and dispute decisioning.
Monday - Friday, 9:00 am to 6:00 pm EST
Rotating Saturdays

Nymbus (https://nymbus.com/) isn't just a leader in fintech
we're a community of innovators passionate about reimagining banking.
Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel.
Occasional travel may be required for client engagements, team planning sessions, or company events.
Working hours primarily align with the Eastern Time Zone
candidates located in the Eastern or Central time zones are preferred.
Experience with card fraud platforms such as Lithic, Fiserv EFT, VisaDPS, Velera, or TransFund preferred.
Familiarity with general ledger reconciliation and money movement processes related to dispute and chargeback activity is preferred.

Annual Cash Bonus and Equity Options commensurate with the role level and experience
Insurance - Health, Dental and Vision
Flexible Paid Time Off

Nymbus is a remote-first company.
Communicate clearly and professionally with cardholders to verify transactions, collect supporting documentation, and explain case outcomes, while carefully assessing credibility as part of the investigation.

Make sound, well-documented dispute decisions based on case findings, fraud classification, and applicable Visa and Mastercard regulations.
Stay current on Visa/Mastercard rule changes, evolving fraud tactics, and regulatory updates affecting dispute timelines and strategy.

This listing is sourced directly from Nymbus, Inc.'s careers page and normalized into a canonical job model.