LogicMonitor

LogicMonitor

Customer Success Manager

Austin, TX · Mid · Full-time

Work authorization required$70k-$85kDetected 59 days ago
Account ManagementCustomer SuccessCommunicationCollaboration

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday.
  • We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
  • This role is open to candidates based in or near Austin, TX.

Responsibilities

  • LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments.
  • By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
  • You will partner closely with customer stakeholders to drive adoption, demonstrate value, and ensure long-term outcomes from the LogicMonitor platform.
  • This role requires commercial awareness, comfort operating at senior levels, and the ability to manage risk and opportunity across your customer portfolio.
  • Own the end-to-end customer relationship for assigned accounts
  • Lead adoption and ongoing value delivery
  • Build and maintain relationships with senior and executive stakeholders
  • Lead business reviews and value-based conversations
  • Partner with Account Executives to identify and support growth opportunities
  • Advocate for the customer internally across Product, Support, and Services teams

Requirements

  • 3+ years' experience in Customer Success, Account Management, or a related SaaS role
  • Proven ability to engage and influence senior and executive stakeholders

Nice to have

  • Bachelor's Degree preferred, with a preference for technical degrees such as computer science or computer information systems

Compensation

  • packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits.
  • Please click here to review LogicMonitor's U.S. Pay Transparency Nondiscrimination Provision.
  • $69,615 - $85,000 USD

Benefits

  • Proactively manage account health, risk, and renewal readiness

Company info

  • We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
  • This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.
  • To learn more about life at LogicMonitor, check out our Careers Page.
  • We love going to work and think you should too.
  • These values serve as the foundation of our culture, guiding our actions and driving us towards excellence.
  • Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake.
  • At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.
  • LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure.
  • Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references.

Equal opportunity

  • If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Visa & Work Authorization

  • At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
  • Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
  • We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
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This listing is sourced directly from LogicMonitor's careers page and normalized into a canonical job model.