Acumetis

Consultant, Patient Services Strategy

Morrisville, Americas, US

Sponsorship not specifiedDetected 2 days ago

Data VisualizationProduct ManagementProject ManagementStakeholder ManagementCRMPublic HealthPatient CareLeadershipCommunicationCollaborationMicrosoft Office

About the role

Establish program performance metrics, KPIs, and reporting frameworks to measure effectiveness, patient outcomes, operational efficiency, and return on investment.
Mentor team members, foster collaboration, and ensure high-quality project execution and client deliverables.
Understanding of payer dynamics, reimbursement pathways, prior authorization processes, specialty pharmacy distribution, and affordability programs.

Responsibilities

Lead the strategic design and optimization of patient service support programs aligned with patient, provider, and payer needs.
Develop comprehensive patient journey maps across therapeutic areas to identify access barriers, support gaps, and intervention opportunities.
Support client engagements and cultivate long-term partnerships while overseeing multiple complex projects simultaneously.
Develop and manage detailed implementation plans, including stakeholder coordination, project governance, risk assessment, timeline management, vendor oversight, and milestone tracking.
Collaborate with technology, operations, and analytics teams to develop business requirements, workflows, business rules, and system enhancements supporting patient access and support services.
Create executive-level client deliverables, including business cases, access strategy recommendations, market assessments, launch readiness plans, program designs, and implementation roadmaps.
Support commercialization and launch planning efforts by integrating patient access strategies into broader brand and market access objectives.
Leverage digital engagement, omnichannel, and non-personal promotion strategies to increase awareness and utilization of patient support resources while maintaining regulatory compliance.
Drive thought leadership initiatives and contribute innovative solutions that advance patient access and support best practices.
Maintain accountability for project quality, strategic relevance, and alignment with client business objectives.

Nice to have

Experience with patient services technology platforms, CRM systems, or workflow solutions is preferred.
Proficiency in Microsoft Office Suite
experience with Tableau, Power BI, or other analytics and visualization tools is a plus.

Benefits

Analyze market, competitive, reimbursement, and patient support data to generate actionable insights and strategic recommendations.
Design and implement patient access programs, including hub services, copay assistance, affordability solutions, reimbursement support, adherence programs, and patient education initiatives.
Monitor evolving healthcare, reimbursement, specialty pharmacy, and patient support trends to inform strategic recommendations.

Company info

At Acumetis, we help life sciences leaders see differently, decide confidently, and achieve meaningful impact for patients.

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This listing is sourced directly from Acumetis's careers page and normalized into a canonical job model.