Jetson Home
Technical Service Representative
Centennial, CO · Full-time
Sponsorship not specified$65k-$72kDetected 7 days ago
RESTHubSpotCRMCustomer SuccessCustomer SupportCommunication
About the role
- We're looking for a Technical Service Representative to be the primary technical point of contact for customers after installation.
- This role sits at the intersection of customer care, technical troubleshooting, and modern service operations.
Responsibilities
- Build trust by explaining what's happening, what to expect, and how issues will be resolved
- Own customer issues end-to-end, ensuring timely follow-up and resolution
- Create, track, and manage service tickets through Jetson's help desk and CRM systems
Requirements
- Excellent communication skills with the ability to explain complex technical concepts simply
- Ability to work a Sunday - Thursday schedule or a Tuesday - Saturday schedule
- Ability to work a Sunday
- Determine when an issue can be resolved remotely vs. when escalation to field service is required
- Coordinate with project coordinators, field technicians, and internal teams when in-person service is required
- 2-4 years of experience in remote technical support, HVAC support, or a related customer-facing technical role
- Customer-first mindset with strong empathy and problem ownership
- Comfort working in HubSpot or similar modern support tools (help desks, CRMs, ticketing systems)
- Strong troubleshooting and diagnostic skills without relying on in-person inspection
- Ability to manage multiple cases and prioritize effectively in a fast-paced environment
- Thursday schedule or a Tuesday
- Saturday schedule
- Familiarity with AI-assisted support tools or automation workflows (preferred)
Nice to have
- Solid understanding of HVAC, heat pumps, or residential mechanical/electrical systems (preferred)
- Experience supporting smart home systems (preferred)
- Startup or high-growth company experience (preferred)
Skills
- About Jetson
- Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity.
- Jetson is redefining home electrification through technology, data, and customer experience.
Compensation
- $65,000 - $72,000 per annum
Benefits
- Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
- Health Insurance premium 85% paid by Jetson
- Education Support
- Parental Leave Top Up
Company info
- Guide customers through troubleshooting steps, system settings, and best practices in clear, non-technical language
- If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!
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This listing is sourced directly from Jetson Home's careers page and normalized into a canonical job model.