smartt
Technical Support / Client Services Consultant (Tier 1)
Burnaby, British Columbia
Sponsorship not specifiedDetected 7 days ago
JavaPHPNode.jsMySQLLinuxBrand StrategyCustomer SupportDNSFirewallVPNCiscoCommunicationProblem Solving
About the role
- Tier 1 Client Services Consultant Smartt is in search of a Tier 1 Client Service Consultant to join and grow with our team.
- If you are an impeccable professional, love all things technology, genuinely love working with people, don't shy away from a challenge, and have a keen mind that is ready to learn and grow, then we want to hear from you!
- About Your Role The ideal Client Service Consultant can't wait to get their hands on a technical problem and won't let go until they have found the answer.
Responsibilities
- The successful candidate will be responsible for providing Tier I support for our IT Service clients, basic network and system setup, and administration including hardware and software.
- Service & Help Desk support for end users
- Monitor and respond to emergency support requests within our SLA guidelines
- Work with Tier II/III/IV to implement Projects
Nice to have
- 1 year (preferred)
- Excellent written and verbal English communication skills with a minimum language proficiency of C1 (CEFR) / 7.0 (IELTS) or equivalent
- Well-developed interpersonal skills
- Excellent problem solving and conflict resolution skills
Compensation
- $60,000+ Salary (adjusted with commensurate experience)
- 15 paid holidays per year (plenty of flexibility and support)
Benefits
- They are a people person who want to leave clients with a WOW feeling, every time they provide support and they believe deeply in accountability and doing what they say.
- Extended health and dental benefits
- Sponsored & paid education plan so you learn and grow (up to $5,000/year)
- Flexible schedule and work location
Company info
- Smartt is a total service provider and the single point of accountability for all things Digital.
- We combine Thinking, Talent, and Technology to help you break barriers and orbit higher.
- We combine expertise in branding, web development, digital marketing and IT Services to deliver measurable results for our clients.
- Our team members are cross-functional, technically proficient, and success oriented professionals that are trusted to solve client digital problems, infrastructure and strategy.
This listing is sourced directly from smartt's careers page and normalized into a canonical job model.