North America

Bilingual Student Advisor (EST Time Zone

Georgia, USA

Sponsorship not specified$39k-$43kDetected 30 days ago

Outbound SalesLogisticsCustomer SupportResearchCommunicationTime ManagementAdaptability

About the role

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning.
We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work.

Build rapport by communicating with warmth, clarity, and confidence in a way that feels authentic, personal, and caring.
Maintain a calm, compassionate, and solutions-focused approach, even in challenging or escalated situations.
Manage all assigned cases while meeting quality, efficiency, & accuracy expectations; aiming to shorten response times and minimize learner effort.
Maintain a 95% case closure & answer rate by managing cases across case management platforms, email, phone & chat.
Identify issues quickly, determine the underlying cause, and plan solutions that balance sound judgement, customer support, and business policies & procedures.
Maintain consistent professionalism and composure while helping students feel supported and heard.
Build rapport & foster connection leaving every customer feeling valued, supported and confident they are in capable hands.
Maintain a system to prioritize & track tasks, ensuring completion effectively and on time.

Required: Bilingual - Fluently Speak, Read, and Write in Spanish/English
To date, Cengage Work has helped millions of learners gain employable skills, complete required trainings and pursue new career paths.

Demonstrate exceptional communication skills (written & verbal).
Utilize enthusiasm, positive presence, & clarity in every interaction.
Actively listen to fully understand customer concerns & requirements.
Cengage Work helps learners gain the skills they need to succeed in today's job market.

The full base pay range has been provided for this position.
Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.
Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$39,000.00 - $43,000.00 USD

We believe in the power and joy of learning
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning.
We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day.

Provide exceptional customer service by actively listening, empathizing, and responding to customers' needs.
Deliver solutions that are thoughtful, clear, and comprehensive solutions, helping customers move forward and minimize repeat contacts.
Advocate for customers by understanding their challenges, addressing concerns thoroughly, and guiding them through next steps.
Our culture values inclusion, engagement, and discovery

This listing is sourced directly from North America's careers page and normalized into a canonical job model.