PolyAI
Business Development Manager
United States
Sponsorship not specified$53k-$93kDetected 15 hours ago
Agentic AIStakeholder ManagementSalesforceSalesBusiness DevelopmentPipeline ManagementOutbound SalesForecastingPerformance ManagementCustomer SupportResearchLeadershipCommunicationMentoring
About the role
- PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of
- critical customer service operations and integrating PolyAI into their daily customer service workflows.
Responsibilities
- Lead, coach, and develop a high-performing team of Business Development Representatives through regular coaching, feedback, and career development.
- Build scalable outbound programs and continuously improve prospecting, qualification, and opportunity generation processes.
- Partner closely with Revenue Operations to improve workflows, reporting, territory strategy, forecasting, and operational efficiency.
- Lead the adoption and optimization of AI agents and AI-powered workflows across the Business Development organization, ensuring the team effectively incorporates AI into prospecting, account research, outreach, coaching, and daily execution.
- Work closely with Sales, Marketing, Product Marketing, and Enablement to develop compelling messaging and improve conversion across inbound and outbound motions.
- Partner with Demand Generation to provide feedback on MQL quality, campaign performance, and lead routing.
- Proven success building operationally excellent outbound organizations through scalable processes, strong execution, and data-driven decision making.
- Experience leading teams that leverage AI agents or AI-powered workflows in their day-to-day operations, with a demonstrated ability to drive adoption, improve productivity, and measure business impact.
- Demonstrated success hiring, coaching, and developing high-performing teams.
- Operationally minded with a passion for building scalable systems and repeatable processes.
Requirements
- 5-7+ years of experience leading and growing Business Development or Sales Development teams within a high-growth B2B SaaS organization.
- Strong understanding of sales operations, funnel metrics, forecasting, pipeline management, and performance analytics.
- Hands-on experience with modern GTM technology including Salesforce, LinkedIn Sales Navigator, Gong, Outreach or Salesloft, marketing automation platforms, and AI-powered sales technologies.
Compensation
- Oversee GTM compensation programs, performance management, and policy administration.
This listing is sourced directly from PolyAI's careers page and normalized into a canonical job model.