Allegion

Supervisor, Customer Relationship Management

Remote, Connecticut

Sponsorship not specifiedDetected 13 hours ago

SwiftIncident ResponseProject ManagementCRMAccount ManagementNegotiationRecruitingPLCLeadershipCommunicationCollaborationMentoring

About the role

With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories.

Lead, coach, and develop a virtual team of 5 CRM professionals to meet and exceed customer objectives.
Monitor service channel metrics (e.g., response times, resolution times, knowledge base utilization) and drive improvements in coordination between the CRM team and service channel operations. Cross-Functional Collaboration
Partner with sales, product, and operations teams to ensure holistic customer solutions and consistent messaging.
Facilitate virtual team meetings, stand-ups, and stakeholder reviews to maintain alignment and transparency.
Allegion is committed to building and maintaining a diverse and inclusive workplace.

Proven experience in account management or related customer-facing roles
prior team leadership or supervisory experience is required.
Proficiency in D365 and Field Services, and related systems
BA/BS degree or equivalent professional experience.
Familiarity with Service Channel Program usage and related processes (ticketing, routing, knowledge base) is highly desirable.
Travel: Occasional travel may be required for team alignment or key customer meetings, subject to business needs.
Occasional travel may be required for team alignment or key customer meetings, subject to business needs.

Experience in directly managing a portfolio of accounts in addition to leading a team is preferred.

Foster a collaborative, high-performance remote culture with clear accountability and continuous improvement.
Communicate progress of monthly/quarterly initiatives to internal and external stakeholders, including executive leadership as needed.
Your actual pay will be based on your skills and experience.

This range is provided by Allegion. Your actual pay will be based on your skills and experience. The actual compensation will be determined based on experience and other factors permitted by law.

Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
Health, dental and vision insurance coverage, helping you "be safe, be healthy"
Generous Vacation and Sick Time
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance - Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement

With thousands of employees and customers around the world, there's plenty of room to make an impact.
As our values state, "this is your business, run with it".

This listing is sourced directly from Allegion's careers page and normalized into a canonical job model.