PHP Agency
Bilingual Call Center Representative (English/Spanish)
Dallas, TX · Part-time
Sponsorship not specifiedDetected 31 days ago
PHPOutbound SalesCustomer SupportCommunicationTime Management
About the role
- A Call Center Representative serves as the primary point of contact for customers, handling inbound and outbound calls to provide information, resolve issues, and ensure a positive customer experience.
- Provide timely, clear responses to customer questions, ensuring accurate information and effective resolutions.
Responsibilities
- PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base.
- PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operate.
- We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.
Requirements
- This role requires strong communication skills, attention to detail, and the ability to navigate systems efficiently while maintaining professionalism and empathy.
Skills
- Bilingual in English and Spanish
- 1 year experience in a Call/Contact Center, administrative or similar role
- Excellent communication skills, both written and verbal.
- Superior active listening abilities.
- A patient and empathetic approach.
- Strong organizational and time management skills.
- Ability to adapt and be flexible.
- Comfortable in fast-paced work environments.
- Proficiency in using computers.
- Phone skills, including experience with complex or multi-line phone systems.
- Comprehensive knowledge of the company's products and/or services.
Compensation
- Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Benefits
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan
- Community Service PTO
- Life Insurance
- Short-Term and Long-Term Disability
- Integrity is one of the nation's leading independent distributors of life, health, and wealth insurance products.
- to help people protect their life, health and wealth so they can prepare for the good days ahead.
Company info
- Reach out to clients and customers to update them about the company's latest products, services, and policies.
- Assist callers in troubleshooting, navigating the company's website, or using the products or services.
- Assist in training new employees and educating them about the company's customer management policies.
- Deliver attentive, solution-focused support to customers while maintaining a positive and professional experience.
- The company was acquired in 2022 and is now a proud part of the Integrity family.
- About Us - PHP Agency
- Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.
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