MongoDB

MongoDB

Strategic Customer Success Manager

New York City; Philadelphia · Senior

Sponsorship not specified$115k-$226kDetected 4 days ago
MongoDBAWSGCPProduct ManagementProduct StrategyAccount ManagementForecastingCustomer SuccessLeadershipCommunicationCollaboration

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odds of building a lasting career here

64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card intent detected

MONGODB, INC. obtained a prevailing wage determination for Software Developers in San Francisco, CALIFORNIA on 2026-06-29. No matching green-card filing appears in our data yet. The determination expires in 21 days (2026-09-26), and a green-card filing must follow before then or the employer starts over.

Green-card follow-through: 59%

Of 17 labor certifications old enough to have been used, 7 expired without the employer filing the next step. Median time from filing to decision: 495 days.97% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

16 transfer filings in the last year, covering 16 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • As a Strategic Customer Success Manager, you are a trusted technical and business advisor helping our most significant strategic accounts navigate their long-term roadmaps on MongoDB.

Responsibilities

  • Lead the cross-functional development of comprehensive account programs, outlining key deliverables and resource allocations that drive customer maturity and global revenue realization.
  • Proactively manage a portfolio of the company's most significant strategic accounts, developing and executing high-impact strategies to maximize value realization, executive advocacy, and long-term success
  • Track and report progress against strategic outcomes, provide high-precision forecasting for high-value portfolios to senior leadership, and identify data patterns to drive growth and support presales expansion
  • Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis.
  • Use AI-driven innovation to scale best practices globally, transform consumption patterns, and create advanced technical solutions for strategic accounts
  • We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.

Requirements

  • Bachelor's degree in Computer Science, STEM, or equivalent technical work experience

Compensation

  • Salary is one part of MongoDB's total compensation and benefits package.
  • Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
  • MongoDB's base salary range for this role in the U.S. is:

Benefits

  • 6+ years experience being accountable for customer health and revenue realization for a defined book of strategic G2000 business

Company info

  • With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.
  • Deliver optimal solutions for significant strategic accounts, accelerating time-to-value and guiding customers to achieve high-stakes business goals through their MongoDB roadmap
  • MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.

Visa & Work Authorization

  • Connect customers with the right internal resources, including high-level Marketing programs and Executive Sponsor alignment, while leading collaborative learning sessions to ensure MongoDB maximizes value for our most
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This listing is sourced directly from MongoDB's careers page and normalized into a canonical job model.