Motorola Solutions

Motorola Solutions

Software Customer Service Manager

North Carolina Remote Work, More.. · Mid

No sponsorship$100k-$115kDetected 6 hours ago
AgileCustomer SuccessCustomer SupportCommunicationCollaboration

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odds of building a lasting career here

44Risky
Cap-exempt (no lottery)0
Sponsors this role68
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Thin sponsorship signal and lottery-bound (~30% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 86%

Of 14 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 489 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 9 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This role is responsible for day-to-day management of the PremierOne, Flex and Emergency Call Handling software.
  • This organization is dedicated to the long-term success of our customers.
  • This is a fully remote position that requires approximately 25-50% travel within the Southeast region.

Responsibilities

  • Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams throughout the customer engagement.
  • Delivers consistent service levels by exceeding customer expectations and managing customer escalations.
  • Helps manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new cloud releases, customer requests, field change orders, and reconfigurations, and is engaged on all upgrade and execution plans.
  • Maintains awareness of all complex service matters including technical solutions implementations and activities.
  • Ensures effective coordination and support between account teams and supporting technical resources.
  • Builds value-added relationships within the domain of the account to become the trusted technical advisor to the customer.
  • We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

Requirements

  • Strong understanding of Motorola Software and Video products,
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Nice to have

  • ​Bachelor's degree is preferred
  • Previous public safety experience a plus.
  • Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment.
  • Proficiency in Agile project management.
  • Familiarity with software deployment methodologies and quality processes.
  • Dedication to delivering and supporting end-to-end solutions with exceptional quality.
  • Bachelor's Degree with 3+ years of customer success/public safety experience
  • OR 5+ years of sales/public safety experience

Compensation

  • $100,000 - 115,000 USD
  • Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity.
  • Pay within this range varies and depends on job-related knowledge, skills, and experience.
  • Incentive Bonus Plans

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • Our U.S. Benefits include:

Company info

  • Company Overview At Motorola Solutions, we believe that everything starts with our people.
  • Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services.

Equal opportunity

  • Motorola Solutions is an Equal Opportunity Employer.
  • To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Visa & Work Authorization

  • Employer work permit sponsorship is not available for this position.
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This listing is sourced directly from Motorola Solutions's careers page and normalized into a canonical job model.