Reliance Matrix
Customer Care Representative
United States, USA
Sponsorship not specifiedDetected 16 days ago
Customer SupportCommunicationCollaborationProblem SolvingTime ManagementOrganizational SkillsMicrosoft Office
About the role
- Reliance Standard Life Insurance will provide qualified employees with a reasonable accommodation in accordance with applicable law.
- The expected hiring range for this position is $18.00 hourly.
- The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions.
Responsibilities
- Representatives work closely with our callers to address questions and provide policy related information through building a professional rapport to address all levels of a customer's inquiry.
- Maintains established levels of productivity and quality standards within a fast-paced environment
- Ability to multi-task and collaborate in a team-focused environment
Requirements
- generally an act that is required on a daily basis
- Employee is required to have visual acuity sufficient to perform activities such as preparing and analyzing data and figures
- Employee is required to have hearing sufficient to understand verbal instruction and answer telephones.
- Completes work with a limited degree of supervision
- Required knowledge, skills, abilities, competencies and/or related experience:
Nice to have
- High School Diploma, or equivalent, required.
- Relevant Associates Degree highly preferred
Skills
- High School Diploma, or equivalent, required. Relevant Associates Degree highly preferred
- 1-3 years of call center experience or equivalent customer service experience required
- Ability to work any shift during hours of operations, 8:00 am - 7:00 pm EST, Monday - Friday required
- Excellent verbal and written communication skills
- Excellent problem-solving skills to handle customer problems in a timely and professional manner required
- Financial Services or Insurance industry experienced preferred
- Ability to adapt to a fast-paced environment with highly developed time management and organizational skills required
- Working knowledge in Microsoft Office Applications
Compensation
- This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards.
Benefits
- An annual performance bonus for all team members
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
- For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off - new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.
- As you grow with us, your PTO may increase based on your level within the company and years of service.
Company info
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
- Work location may be flexible if approved by the Company.
- The Customer Care Representative handles inbound call volume from our customers and business partners to assist with claim status and claim process, explanation of their policy/contract, and service inquiries.
- Resolves a wide variety of questions and inquiries for our customers
- Assumes ownership and timeliness in supporting our customers and business partners on claim status, report requests, or policy/contract information
- Performs multiple tasks and navigates through multiple systems simultaneously to service the customers and troubleshoot their questions and issues
- Ability to quickly build a rapport with a customer, display empathy, and provide a high level of quality service to customers
- At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential.
Visa & Work Authorization
- We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or st
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This listing is sourced directly from Reliance Matrix's careers page and normalized into a canonical job model.