Realwork

Senior BI Analyst

Austin, TX · Senior · Contract

Sponsorship not specifiedDetected 26 days ago

PythonSQLBigQueryRESTdbtData AnalysisData VisualizationStatisticsSEOGoogle AnalyticsCustomer SuccessLeadership

About the role

As a Senior BI Analyst at RealWork, you'll be the analytical brain behind how our product gets better, how our customers get more value, and how the business makes smarter decisions.
This is not a dashboards-on-demand role.
If your current workflow doesn't already include AI as a daily collaborator, this isn't the right role for you.

Own product and customer analytics end-to-end; from the event model and data tables to the dashboards executives, product leaders, and CS managers actually use.
Partner with Product and Engineering to instrument new features, define what success looks like before launch, and report back on whether we hit it.
Build and maintain a set of executive and operational dashboards that tell the story of the business at a glance.
Design and analyze A/B tests for product changes, onboarding flows, and CS interventions, with clear hypotheses, sample sizes, and readouts.
Things You Might Work On: Building a retention model that ties product engagement (job follow-up call completion, review velocity, widget engagement, website performance) to renewal probability; and figuring out which levers actually move it.
Replacing a sprawling set of legacy dashboards with a tighter, more honest set of metrics that can be used to support the workflow of our individual contributors and decision making of our executive team.
Have written production-grade Python or used dbt to manage transformations and models.
We're committed to building a diverse and inclusive team.

4-6 years in a product, business, or data analytics role, ideally at a SaaS company.
You can spot a vanity number, a misleading chart, or a dashboard nobody uses, and you have the judgment to push back.
You can describe specific ways AI has changed how you work in the last twelve months.
You can write, read, and debug complex queries in a cloud data warehouse without hand-holding.
You are familiar with modern BI tooling (Power BI, Looker, Tableau, or similar acceptable) but are excited about exploring AI-native analytical and dashboarding solutions.
Experience with product analytics tooling (Pendo, Amplitude, Mixpanel, or similar) and a working understanding of event modeling, customer journey funnels, and time-series metrics.
You can take a messy analysis and turn it into a one-page recommendation a non-technical executive can act on.

Producing a quarterly executive readout on the health of the customer base (segmented by product mix, customer demographics, and tenure) that the leadership team can actually make decisions from.

Dig into customer behavior to identify retention drivers, churn signals, and the engagement patterns that separate our best customers from the rest and translate those findings into product and CS recommendations.

race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military

This listing is sourced directly from Realwork's careers page and normalized into a canonical job model.