Ag
Senior Customer Support Director
Herndon Area, VA · Director
No sponsorship$145k-$165kDetected 5 days ago
Computer VisionSalesAccount ManagementOperations ManagementCustomer SupportAerospace EngineeringLeadershipPublic Speaking
About the role
- As such, they are the main focal point and accountable for all post sales-related activities, and to ensure customer satisfaction while preserving Airbus interest.
- The Senior CSD will be allocated to one Cat 1S (Strategic Customer).
- In conjunction with the Sales Director, they are responsible for identifying customer needs and subsequently promoting and supporting the sale of Customer Services range of products and services.
Responsibilities
- For their major Cat 1S and Cat 1 accounts, the Senior CSD is responsible to coordinate and oversee all post sales-related activities through the whole aircraft life cycle, including aircraft Entry into Service (EIS) preparation, post EIS daily support and End of Operations management, in accordance with Purchase Agreement and all subsequent Customer Services commercial agreements.
- The Senior CSD also exercises commercial control and ensures that: Commercial gestures are well justified, documented and minimized Contractual commitments are closely followed-up and executed Debt is kept under control Provide a high level of support to the aircraft sales team during Marketing phases of the aircraft sales, including giving presentations and RFI on customer services.
- Assess and define customer's needs based on their support intel with the aim to embed the customer services package within the aircraft sales campaign.
- The senior CSD is fully empowered to lead the preparation, execution and follow-up of those executive meetings.
- Besides those forums, the Senior CSD creates additional opportunities for Airbus top leadership to engage with their customer counterparts as the business requires.
- The Senior CSD will also be asked to deputize the Regional HO Customer Support when he/she needs back-up.
- Representation of the region's customer support function in front of the Airbus SVP of Customer support Representation of the region's customer support function in front of the Airbus Americas VP of Customer Services Acting as the head of the regional customer support team and lead the entire team operations as such, including personnel management aspects
Nice to have
- Approx 50% North America domestic travel, with international travel to
Skills
- Individual pay is based on skills, experience, and other relevant factors.
Compensation
- Salary range based on the required profile: $145,000 - $165,000/year.
- Individual pay is based on skills, experience, and other relevant factors.
Benefits
- These are our current benefit offerings for the current plan year and are subject to change without notice.
Company info
- Airbus Americas Customer Services, Inc.
- In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.
- Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.
- As a matter of policy, Airbus does not sponsor visas for US positions unless specified.
- Only applicants with current work authorization will be considered.
- Airbus does not offer tenured or guaranteed employment.
- Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.
- Airbus reserves the right to revise or change job duties and responsibilities as the need arises.
- This position description does not constitute a written or implied contract of employment.
- By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment.
- This information will only be used by Airbus.
- Airbus is committed to achieving workforce diversity and creating an inclusive working environment.
Equal opportunity
- Equal Opportunity Employer to applicants with disabilities.
- If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com
Visa & Work Authorization
- As a matter of policy, Airbus does not sponsor visas for US positions unless specified.
- Only applicants with current work authorization will be considered.
This listing is sourced directly from Ag's careers page and normalized into a canonical job model.