Phonely
Enterprise Account Manager
San Francisco, California
Sponsorship not specifiedDetected 99 days ago
Agentic AIProject ManagementAccount ManagementCustomer SuccessLeadershipCommunicationOrganizational Skills
About the role
- These are companies running thousands of calls per day through Phonely, replacing entire call centers with AI, and they need a dedicated person making sure they're getting maximum value and expanding their usage over time.
- This is not a "check in once a quarter" role.
- You'll be deeply embedded with your accounts, understanding their call workflows, monitoring performance, running business reviews, and identifying opportunities to expand.
Responsibilities
- Own a portfolio of enterprise accounts and be accountable for retention, expansion, and customer satisfaction
- Build and maintain executive-level relationships with key stakeholders at each account
- Develop account plans with clear growth targets and risk mitigation strategies
- Partner with sales on renewals and contract expansions
Nice to have
- Experience with call center technology (Five9, Genesys, NICE, Talkdesk, Twilio)
- Background in solutions consulting or technical account management
- Why Join Phonely
- We take the work seriously without taking ourselves too seriously.
- You will work directly with the founders and have real ownership over our most important customer relationships.
- 15-min intro call to evaluate fit
- Deep dive on account management experience with a team member
Benefits
- Monitor account health metrics and proactively address churn signals
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This listing is sourced directly from Phonely's careers page and normalized into a canonical job model.