Air
Implementation Manager
Arlington, Virginia, United States · Full-time
No sponsorshipDetected 3 days ago
PythonSQLData AnalysisData ScienceCybersecurityForecastingBudgetingSupply ChainProcurementCustomer SuccessLeadershipCommunicationProblem SolvingOrganizational Skills
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- In this role as an Implementation Manager, you will be responsible for defining and optimizing user engagement by driving new, outcome-oriented initiatives.
- You will be accountable for implementing operational practices to track performance of teams and individuals.
- You understand the US Government and Defense acquisition processes and the importance of effective and efficient program management, supply chain risk management, and program and technology modernization.
Responsibilities
- You will strengthen the product feedback loop and build effective relationships with Product Managers, Engineering, Data Science, and QA.
- Proactively drive utilization of the product using targeted training and engagement strategies that drive mission outcomes and analytical insights for platform users
- Oversee the execution of user engagement best practices to drive product utilization using targeted engagement strategies
- Capture client feedback, surface user problems, and elicit user needs and workflows to support the evolution of the Air platform
- Collaborate with Air Engagement Managers and Product Managers to capture market demand for inclusion into Air's offerings
Requirements
- U.S. Citizenship is required
- Bachelor's Degree
- Minimum of five (5) years of experience in customer success, public sector consulting, advisory services, software-as-a-service (SaaS) or subscription-based tools, information services, or data analytics
Skills
- Minimum of two (2) years of people management experience
- Proven excellence in interacting with DoD and/or national security senior leaders
- Strong written and oral communication skills, including strong presentation skills
- Passionate about leading people and improving processes
- Demonstrated aptitude to learn new technical content
- Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
- Willingness to work hard, be strategic, and do the right thing for the business
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
Company info
- Company Description
- Air is the leader in Enterprise Readiness.
- Our mission is to establish readiness as a real-time condition that is continuously achieved.
- Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered.
- Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers.
- By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed.
- Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
- We are seeking an experienced professional to drive robust software adoption across Air's SaaS user base and manage a team of Implementation Engineers.
- Develop expertise in Air's customers, offerings, and data, and support customers as a Air product and data expert
- Execute the successful implementation of software and data to Air's customers and address and solve user needs through the use of Air's platform and creatively develop solutions to difficult user problems
- You will hire and develop Implementation Engineers and Senior Implementation Engineers, and guide them as they embed with customers to deliver exceptional technical implementation and support.
Visa & Work Authorization
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
This listing is sourced directly from Air's careers page and normalized into a canonical job model.