Air
Implementation Manager
Arlington, Virginia, United States · Full-time
No sponsorshipDetected 11 days ago
PythonSQLData AnalysisData ScienceCybersecurityForecastingBudgetingSupply ChainProcurementCustomer SuccessLeadershipCommunicationProblem SolvingOrganizational Skills
About the role
- Company Description Air is the leader in Enterprise Readiness.
- Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered.
- By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed.
Responsibilities
- Hire, train, and lead a team of software Implementation Engineers
- Develop expertise in Air's customers, offerings, and data, and support customers as a Air product and data expert
- Proactively drive utilization of the product using targeted training and engagement strategies that drive mission outcomes and analytical insights for platform users
- Oversee the execution of user engagement best practices to drive product utilization using targeted engagement strategies
- Execute the successful implementation of software and data to Air's customers and address and solve user needs through the use of Air's platform and creatively develop solutions to difficult user problems
- Develop and implement scalable delivery frameworks and methodologies to ensure alignment between strategic objectives and tactical execution, driving consistency and efficiency across deployments.
- Capture client feedback, surface user problems, and elicit user needs and workflows to support the evolution of the Air platform
- Collaborate with Air Engagement Managers and Product Managers to capture market demand for inclusion into Air's offerings
- Build and manage client relationships
- Lead execution teams and/or work streams
Requirements
- U.S. Citizenship is required
- Bachelor's Degree
- Minimum of five (5) years of experience in customer success, public sector consulting, advisory services, software-as-a-service (SaaS) or subscription-based tools, information services, or data analytics
Skills
- Minimum of two (2) years of people management experience
- Proven excellence in interacting with DoD and/or national security senior leaders
- Strong written and oral communication skills, including strong presentation skills
- Passionate about leading people and improving processes
- Demonstrated aptitude to learn new technical content
- Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
- Willingness to work hard, be strategic, and do the right thing for the business
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Strong SQL skills
- Master's Degree preferred
- Air is an Equal Opportunity Employer.
Benefits
- Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization
Company info
- Company Description
- Air is the leader in Enterprise Readiness.
- Our mission is to establish readiness as a real-time condition that is continuously achieved.
- Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers.
Visa & Work Authorization
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
This listing is sourced directly from Air's careers page and normalized into a canonical job model.