bluecore
Senior Customer Success Manager
United States · Senior
Sponsorship not specified$115k-$150kDetected 2 days ago
RESTData AnalysisEmail MarketingAccount ManagementExcelCustomer SuccessLeadershipMentoring
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Entry-level history0
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Lottery odds (Level III)83
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About the role
- As a Senior Customer Success Manager at Bluecore, you're the strategic force behind some of the biggest names in retail e-commerce.
- This is a role for someone who gets energized by a hard problem, who sees an opportunity in the data before anyone else does, and who won't stop until that idea is actually live and driving results.
- Be the person who spots the moment a trend shifts before anyone else does, pressure tests your hunches, and moves fast from root cause to a real fix.
Responsibilities
- Own and grow an enterprise book of business, digging into what makes each customer's business tick and building a marketing strategy on Bluecore's platform that actually gets them there.
- Own the rhythm of the account: set the alignment meetings before anyone asks, keep a clear eye on progress against goals, know the contract inside and out, and catch a commercial risk long before it threatens a renewal or upsell.
- Own the rhythm of the account:
- You'll own an enterprise book of business and be the person sophisticated marketing teams turn to, not just to keep the lights on, but to unlock real growth.
- You'll be a true partner to your customers:
- If you're the kind of person who loves making your clients look brilliant in front of their own leadership, this is where that instinct gets to shine.
- Work from the comfort of your own home
Requirements
- BA/BS degree and experience working with or for retailers in digital marketing or another DTC marketing capacity, ideally earned on the brand side.
- A consultative streak, whether that's formal consulting experience or a natural ability to operate that way with sophisticated, enterprise level retail clients.
- A track record of owning an enterprise book of business or a portfolio of high value, high complexity accounts, and growing it.
- Real fluency across email marketing, SMS, digital marketing operations, data analytics, and CRM.
- A natural ability to build relationships across every level of a customer's marketing organization, from practitioners to senior leadership, knowing what matters to each.
- Willingness to travel to customers at least 20% of the time.
- A self-starter who thrives on a team, enjoys mentoring others along the way, and juggles multiple priorities without breaking stride.
Nice to have
- Customer success and/or account management at an innovative marketing SaaS company is a big plus.
- online consumer analytics like transactions, average order value, and conversion rates, plus reporting tools such as GA or Adobe Analytics.
- Comfort in the numbers: online consumer analytics like transactions, average order value, and conversion rates, plus reporting tools such as GA or Adobe Analytics.
Compensation
- $115,000 to $150,000 per year + Commissions
- Our salary ranges are based on paying competitively for our size and industry.
- Salary is just one part of our total compensation package that includes equity, perks and benefits, and development opportunities at Bluecore.
- Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians.
- We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
- Dive into daily, weekly, monthly, and annual results across Bluecore, Excel/Sheets, and platforms like GA or Adobe, tell the story behind the wins and the losses, and turn what you find into sharp, data driven recommendations, content and audience ideas, and expansion opportunities that get internal teams and customer leadership excited to act.
Benefits
- Flexible PTO: We believe a healthy work-life balance is key to success
- Medical, dental, vision: We offer highly competitive benefits for you and your family
- Parental leave: Flexible options for our working parents
- Annual learning and development stipend: A budget for your professional growth
- Monthly wellness stipend: Funds for health, wellness, and more
- Salary is just one part of our total compensation package that includes equity, perks and benefits, and development opportunities at Bluecore.
- Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians.
- part strategist, part analyst, part champion, working across every level of their organization to build trust, protect commercial health, and turn wins into long-term partnerships.
Company info
- Please note that we are only to hire candidates located in the states below:
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This listing is sourced directly from bluecore's careers page and normalized into a canonical job model.