TikTok
TikTok Shop - Middle Mile Solutions Manager
Seattle, Washington, United States of America
Sponsorship not specifiedDetected 16 hours ago
SQLData AnalysisData VisualizationNegotiationExcelSupply ChainLogisticsProcess ImprovementVendor ManagementProcurementPerformance ManagementCommunicationCollaboration
About the role
- The Solutions Manager works closely with carriers, dispatch, operations, product, and planning teams to standardize processes, improve tooling, and strengthen network execution.
- This role requires a blend of operational expertise, vendor management, data analysis, and project execution to ensure fast, reliable, and cost-effective delivery.
Responsibilities
- Own carrier operational performance across middle-mile and linehaul networks, including service quality, compliance, and execution consistency
- Partner with carrier management and procurement teams to define operational expectations, SOPs, and escalation paths
- Identify recurring carrier issues and drive corrective actions through process changes, tooling updates, or training
- Support carrier onboarding, readiness reviews, and operational playbooks
- SOP Design & Operational Standardization
- Design, document, and maintain SOPs for linehaul dispatch, execution, escalation, and exception management
- Partner with operations leads to support SOP rollout, training, and adoption
- Actively gather feedback from linehaul dispatchers, dispatcher leads, and operations teams to identify pain points and gaps
- Partner with product, engineering, and analytics teams to design and deliver scalable solutions
- Validate new features or process changes through pilot programs and frontline feedback
Requirements
- Bachelor's degree in Supply Chain, Logistics, Business, Data Analytics, or related field
- 3+ years of experience in e-commerce logistics, linehaul operations, or platform fulfillment
- Strong understanding of linehaul networks, delivery SLAs, and carrier performance management
- experience with data dashboards (Tableau, Power BI, Looker)
Nice to have
- Experience in modern e-commerce platforms
- Familiarity with TMS systems, routing tech, or linehaul optimization tools
- Proficient SQL or data analytics skills
Benefits
- Continuous Improvement & Network Health
Company info
- The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.
- We are looking for a highly analytical and operationally strong Middle Mile Solutions Manager to support our rapidly growing e-commerce platform.
This listing is sourced directly from TikTok's careers page and normalized into a canonical job model.