1nhealth

1nhealth

Patient Coordinator Support Lead

Remote (United States) · Contract

Sponsorship not specifiedDetected 1 day ago
GCPOutbound SalesProcess ImprovementClinical TrialsClinical ResearchResearchLeadershipCommunicationMentoringOrganizational SkillsMicrosoft OfficeMicrosoft TeamsSharePointGxP

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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Conduct thorough pre-screening calls with potential candidates remotely to gather medical history, demographics, and other relevant information as per trial protocols.
  • Forge relationships with patients by going the extra mile.
  • Technical Skills: Utilize remote communication tools including Microsoft Outlook, SharePoint, RingCentral, Slack, Microsoft Teams, and other relevant software for conducting calls, documentation, and team communication.

Responsibilities

  • This role is ideal for an experienced Patient Coordinator who demonstrates strong clinical knowledge, communication excellence, and the desire to develop and elevate others.
  • The PC Support Lead plays a critical dual role - remaining an active contributor in the pre-screening process while ensuring the contractor PC team meets quality standards, performance metrics, and compliance requirements.
  • Monthly Invoice Generation: Compile and generate the monthly invoice for contractor hours. Deliver the completed invoice to the PC Team Lead for review and approval in a timely manner.
  • Process Improvement: Collaborate with the PC Team Lead and Enrollment Operations Manager to identify opportunities for, and actively contribute to, the development and implementation of process improvements within the PC department.
  • The Patient Coordinator (PC) Support Lead is a senior individual contributor role that combines the full responsibilities of a
  • Manage a high volume of inbound and outbound calls.
  • Team Lead regarding which team members should be considered for performance-based bonuses.
  • Pre-Screening Calls: Manage a high volume of inbound and outbound calls.

Skills

  • Contractor Team Oversight & Coaching
  • Coaching & Feedback Delivery: Provide structured, constructive coaching to each direct report on the contractor PC team, including:
  • Delivering meaningful, individualized feedback to each direct report a minimum of twice per month.
  • Timesheet Approval: Review and approve contractor PC timesheets on a weekly basis, ensuring accuracy and timeliness.

Benefits

  • Our mission is to advance human health and make a positive impact on patients, clients, and our team members all over the world.
  • Performance-Based Bonus Recommendations: Evaluate contractor PC performance data and provide informed recommendations to the PC

Company info

  • If you're ready to be part of a team of highly intelligent professionals using technology for good, come join us at 1nHealth.
  • We are growing and profitable.
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This listing is sourced directly from 1nhealth's careers page and normalized into a canonical job model.