Concentrix

Concentrix

Supervisor, Dealer Support (Hybrid)

USA Farmington Hills MI · Mid · Full-time

Sponsorship not specified$50k-$60kDetected 14 days ago
ExcelProcess ImprovementPerformance ManagementCustomer SupportLeadershipCommunicationMentoringMicrosoft Office

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odds of building a lasting career here

33Risky
Cap-exempt (no lottery)0
Sponsors this role65
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • The global technology and services leader that powers the world's best brands, today and into the future.
  • We're solution-focused, tech-powered, intelligence-fueled.
  • We shape new game-changing careers in over 70 countries, attracting the best talent.

Responsibilities

  • Manage day-to-day operations for the Marketing Solutions team, ensuring quality standards are met or exceeded
  • Monitor, track, and report operational metrics to support performance, service delivery, and continuous improvement
  • Handle calls through the 1-800 line and support escalated calls as needed
  • Provide daily leadership, guidance, coaching, assistance, and support to department personnel
  • Monitor and manage absenteeism to support business continuity and team performance
  • Maintain personnel files and ensure appropriate confidentiality in all duties
  • Document departmental procedures and work instructions in alignment with quality standards
  • We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

Requirements

  • The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.

Compensation

  • The base salary range for this position is USD $50k - $60k plus incentives that align with individual and company performance.

Benefits

  • available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) plan, paid time off and holidays and paid learning days.
  • In this role, we offer benefits that help support your unique lifestyle:
  • Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Company info

  • Join us and be part of this journey towards greater opportunities and brighter futures.
  • Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
  • We are currently seeking to fill this role with an individual who can start as soon as possible. ​ Power the best version of you!
  • And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
  • In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.
  • Ensure company communications, including announcements and policy or procedure changes, are distributed to CSRs in a timely manner
  • We are currently seeking to fill this role with an individual who can start as soon as possible.
  • At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Equal opportunity

  • Concentrix is an equal opportunity and affirmative action (EEO-AA) employer.
  • We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
  • For more information regarding your EEO rights as an applicant, please visit the following websites:
  • Accommodation:

Visa & Work Authorization

  • In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.
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This listing is sourced directly from Concentrix's careers page and normalized into a canonical job model.