IXL Learning
Associate Customer Support Analyst, Teachers Pay Teachers (TPT)
Raleigh, NC
Sponsorship not specifiedDetected 12 days ago
Customer SupportResearchCommunicationCollaborationProblem SolvingCritical Thinking
About the role
- This position requires you to be in our Raleigh, NC, area office.
- ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company.
- We reach millions of learners through our diverse range of products.
Responsibilities
- Develop and maintain a high level of product expertise
- Learn to do the necessary background research to deliver high quality customer experiences that require less customer effort
Requirements
- BA/BS degree required
- 1+ year of experience in a customer facing role
- Ability to prioritize tasks and work efficiently
Nice to have
- Tuesday-Saturday, 9am-6pm
- Sunday-Thursday, 9am-6pm
- Provide timely and accurate solutions by email to incoming customer questions
- Troubleshoot issues and provide expert solutions and workarounds
- Learn TPT's products, services, processes, and tools to ensure a polished, positive interaction with our users
- Work with teammates on ad-hoc projects
- Gather customer feedback and feature requests to share with our product and engineering teams
Benefits
- Rosetta Stone provides an immersive learning experience for 25 languages
Company info
- IXL Learning is the country's largest EdTech company.
- Use your product expertise to identify customer needs and help customers with best practices
- Create and maintain product documentation for internal teams and customers
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
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This listing is sourced directly from IXL Learning's careers page and normalized into a canonical job model.