FireMon
Technical Account Manager
USA, Remote
Sponsorship not specifiedDetected 68 days ago
LinuxCybersecurityNetwork SecurityProduct ManagementProject ManagementAccount ManagementCiscoLeadershipCommunicationProblem SolvingOrganizational Skills
About the role
- Provide project leadership for customers' major FireMon programs.
- Management, and Sales, on customers' technical issues and projects.
- Share insights and constructive feedback with internal teams to help improve products and customer experiences.
Responsibilities
- Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction.
- Collaborate cross-functionally with FireMon teams-including Support, R&D, Product Management, and Sales-to address customer needs and deliver high-impact outcomes.
- Manage multiple customer engagements, balancing priorities and driving resolution across requests.
- Understanding of modern software development methodologies, including infrastructure design and architecture best practices.
- Proven success in customer-facing roles-especially in implementation, or support settings-where communication and relationship-building were key.
Requirements
- Bachelor's Degree in Computer Science, Information Technology, or another related field.
- 5+ years of experience in roles such as technical project management, technical account management, professional services, or similar customer-facing technical roles.
- Required Skills and Experience
- Strong analytical and problem-solving skills, with the ability to balance technical detail and customer impact.
- Effective communicator with the ability to engage stakeholders across various roles-from hands-on technical teams to mid-level managers and senior IT leadership (CISO/CIO/CTO level) in enterprise environments.
Skills
- Communications from FireMon will always originate from the FireMon.com domain.
- Here, proactive thinking is not just encouraged-it's celebrated.
Compensation
- At least one active technical certification (e.g., CCNA or equivalent), with a willingness to pursue additional certifications annually as part of your professional growth.
Benefits
- Provide hands-on support to customers for system health checks, user and device management, troubleshooting, upgrades, and monitoring activities.
- Partner with account teams to manage expectations and provide a clear view of customer progress and health throughout their lifecycle.
Company info
- Document best practices in developing and deploying FireMon solutions in the customers' environments.
- Be a technical resource for "best practice" and other customer questions, identifying alternate technical solutions to customers' business problems.
- Since creating the first-ever network security policy management solution, FireMon has delivered command and control over complex network security infrastructures for more than 1,700 customers.
- Our customers have unique and complex security problems that are difficult to solve.
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This listing is sourced directly from FireMon's careers page and normalized into a canonical job model.