Circles
Service Delivery Manager (PMO), US
United States of America
Sponsorship not specifiedDetected 27 days ago
Cloud PlatformsCI/CDPlatform EngineeringProject ManagementAgileJiraConfluenceRoadmappingStakeholder ManagementForecastingBudgetingRecruitingCustomer SupportLeadershipCommunication
About the role
- Circles is looking for a highly execution-oriented Service Delivery Manager to anchor our Project Management Office (PMO).
- As the Service Delivery Manager, you are the operational engine of the market team.
- Your focus is absolute: ensuring that what the business promises is exactly what gets built, tested, and shipped.
Responsibilities
- Define, manage, and execute comprehensive project plans for localized feature requests, custom client configurations, and core platform enhancements.
- Manage project budgeting and resource forecasting to ensure lean, high-ROI engineering execution.
- Act as the primary translator between Customer Operations (the front lines) and Platform Engineering (the build teams), converting operational friction and client requests into structured, executable technical tickets.
- Manage client expectations regarding timelines and feature scopes, delivering tough engineering realities with clarity and professionalism.
Requirements
- The ability to push back constructively on product scope-creep from clients or commercial teams, while simultaneously holding internal engineering teams accountable to their deadlines.
- you are the stabilizing anchor who keeps teams focused and aligned.
- You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable.
- You further understand that you may withdraw consent at any time, which may affect our ability to consider your application.
Nice to have
- A minimum of 5-8 years leading complex software delivery projects, ideally within the Telco, SaaS, or Fintech ecosystems.
- Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
- Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
Skills
- A global provider of Communications Platform-as-a-Service (CPaaS) solutions.
- Mindset & Skills
Benefits
- Maintain clear, metric-driven status dashboards for regional leadership (GM and Field CTO) detailing delivery health, velocity, and budget burn rates.
Company info
- Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
- Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
- What We Are Looking For
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This listing is sourced directly from Circles's careers page and normalized into a canonical job model.