Gorgias
Enterprise AI Solutions Manager - Named Accounts
Toronto · Senior
Sponsorship not specifiedDetected 15 days ago
Project ManagementAccount ManagementCustomer SuccessCustomer SupportResearchCollaborationProblem Solving
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Lottery odds40
Fits your clock70
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About the role
- At Gorgias, we are revolutionizing customer service for ecommerce businesses.
- Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.
Responsibilities
- Build relationships with senior stakeholders and decision-makers
- Lead QBRs and long-term account planning tied to business outcomes
- Drive advanced adoption of AI, automation, and integrations
- Act as a strategic advisor on scaling support operations
- Own retention for high-value accounts
- Identify risks early and drive recovery plans
- Partner with Sales on expansion opportunities
- Use AI and internal tools to improve both customer workflows and your own efficiency
Requirements
- 5+ years in Customer Success, Implementation, Consulting, or similar
Nice to have
- Experience with ecommerce or support operations is a strong plus
Compensation
- Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.
Company info
- We believe conversations will become the #1 way to shop.
- At Gorgias, we're building the platform that makes this real:
- a unified AI agent that sells, supports, and re-engages customers across the entire journey.
- Conversational Commerce is the future of ecommerce, and we're leading that shift.
- Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent.
- By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.
- To win, we focus relentlessly on:
- conversations that feel authentic and on-brand.
- We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.
- As an Enterprise AI Solution Manager (Named Accounts), you'll own a portfolio of our most strategic and complex customers.
- You'll manage ~40 accounts, including a subset of highly complex ones, and act as a senior partner across business, operations, and technical strategy.
- Own a portfolio of ~40 enterprise customers, including ~10 high-complexity accounts
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This listing is sourced directly from Gorgias's careers page and normalized into a canonical job model.