Wattswater

Wattswater

Customer Service Representative

Spindale, NC · Internship

Sponsorship not specifiedDetected 26 days ago
ExcelLogisticsERPCustomer SupportCommunication

About the role

  • Together, we're reimagining the future of water.
  • We feel proud every day about what we do.
  • Watts Customer Service Representatives are responsible for administering sales orders, return goods, credits, and invoicing.

Responsibilities

  • Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Requirements

  • High School Diploma or equivalent required
  • Ability to remain seated at a desk or workstation for extended periods.
  • Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
  • Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
  • Ability to operate standard office equipment such as computers, printers, phones, and copiers.

Nice to have

  • 3-5 years minimum experience in a high call volume customer service department
  • Computer literate and solid exposure to ERP systems
  • Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
  • Punctuality and dependability.
  • Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
  • General Applicable Company Competencies

Skills

  • Competitive compensation based on your skills, qualifications and experience

Compensation

  • Competitive compensation based on your skills, qualifications and experience

Benefits

  • Comprehensive medical and dental coverage, retirement benefits
  • Family building benefits, including paid maternity/paternity leave
  • 10 paid holidays and Paid Time Off
  • Continued professional development opportunities and educational reimbursement
  • Additional perks such as fitness reimbursements and employee discount programs

Company info

  • For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world.
  • We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future.
  • Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.​
  • This highly motivated, data-driven individual, as part of Customer Service department, will be the liaison between the company, our Agents and Customers.
  • Primary Job Duties and Responsibilities
  • Capable of working in a high-volume department with the ability to enter and/or process multiple sales orders, RGA's, credits, etc., while ensuring that the most expedient order handling and accurate processing methods/procedures are utilized. It is the responsibility of every CSR to ensure that the Customer service department's "call ownership" policy is strictly adhered to once a call is answered.
  • First point of customer contact for inquires relating to pricing,
  • product information, deliveries, product availability and shipping information.
  • Work with Watt's Agents and/or customers to resolve complaints regarding product shortages; provide timely, professional alternative solutions when product shortages do occur.
  • Process requests for returns and credits; trace shipments as required and provide POD's (Proof of Deliveries) on an as needed basis.
  • Investigates, verifies, and releases various order holds that may be related to credit problems, pricing discrepancies, shipping issues, part identification problems, part cross referencing issues, shortages, back orders, and all large quantity orders requiring Logistics' and manufacturing's participation.
  • Act as a liaison between customers' and Watt's manufacturing/shipping departments to ensure pending orders ship out on time. As part of this process, manually allocate inventory on orders to ensure timely deliveries and frequently monitor item(s) availability. Aid when necessary, to help resolve overdue order situations.
  • Build and maintain sound professional business relationships with both internal and external customers.
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