Tekmetric

Senior Director of Product

Remote, US · Director

Sponsorship not specifiedDetected 8 days ago

Product StrategyForecastingCustomer SuccessLeadershipCommunicationCollaboration

About the role

We move fast, stay curious, and take full ownership of our results - no excuses, no finger-pointing.
If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you'll feel right at home here.
We're direct but respectful, ambitious yet grounded, and collaborative at every level.

Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization.
Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue.
Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes.
Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop.
Drive customer-centric discovery practices and ensure PM teams maintain a continuous understanding of user jobs, pain points, and opportunities.
Partner with Finance and RevOps on product forecasting, packaging, pricing, and KPI analytics.
Define and own product KPIs that tie product outcomes to business outcomes (growth, retention, profitability).
Drive accountability for measurable results-ensuring teams understand what success looks like and how to achieve it.
But we're not just building software.
We're building a movement.

Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment.

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.
From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

This listing is sourced directly from Tekmetric's careers page and normalized into a canonical job model.