Instawork

Instawork

Senior Manager, Product Operations

Chicago, Illinois, United States · Senior

Sponsorship not specified$160k-$200kDetected 37 days ago
TypeScriptPythonProduct StrategyNegotiationRobotics

About the role

  • Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI.
  • We believe the future of work isn't about browsing feeds or tapping buttons - it's about having intelligent agents that work on your behalf.
  • We need a technical operator who can bridge the gap between high-level business goals and this new user interface.

Responsibilities

  • Build the Agent-First Interface: Design and deploy agentic workflows that proactively manage the "work" for our users - turning passive browsing into a hands-free, autonomous experience where the app works for them.
  • Solve Marketplace Complexity: Prototype and implement intelligent systems that handle complex reasoning tasks (like liquidity balancing, preference matching, or real-time negotiation) to make the market feel alive and responsive.
  • From Strategy to Code: Act as the technical bridge, translating high-level business objectives into functional AI prototypes and automated pipelines that you build, test, and validate yourself.
  • Drive Data-Led Evolution: Use programmatic analysis to identify exactly where the current user journey is broken and deploy intelligent, self-healing layers to fix it in real-time.
  • Design and deploy agentic workflows that proactively manage the "work" for our users - turning passive browsing into a hands-free, autonomous experience where the app works for them.
  • Prototype and implement intelligent systems that handle complex reasoning tasks (like liquidity balancing, preference matching, or real-time negotiation) to make the market feel alive and responsive.
  • Act as the technical bridge, translating high-level business objectives into functional AI prototypes and automated pipelines that you build, test, and validate yourself.
  • Demonstrated history of building agents or automated workflows that take action, not just generate text.
  • 5+ years in Product Ops, TPM, or similar, where you defined the "what" and "why" of a product strategy and then personally helped build the "how."

Requirements

  • Technical & Engineering Fluency: 2+ years of engineering experience (or equivalent proficiency) with the ability to write code (Python/TypeScript) and use AI-native IDEs (Cursor, Replit) to build your own tools.
  • You are obsessed with reducing user friction, believing that if a human has to manually search or sift through data, the agent has failed.
  • An AI Pragmatist: You know how to deploy the right model for the job.
  • 2+ years of engineering experience (or equivalent proficiency) with the ability to write code (Python/TypeScript) and use AI-native IDEs (Cursor, Replit) to build your own tools.
  • Applied AI Experience: Demonstrated history of building agents or automated workflows that take action, not just generate text. You know the difference between a prompt and a pipeline, and you know how to build both.
  • Operational Strategy: 5+ years in Product Ops, TPM, or similar, where you defined the "what" and "why" of a product strategy and then personally helped build the "how."
  • Nice To Have:
  • The base salary for this position is $160,000 - $200,000
  • This position is eligible for equity in the form of stock options
  • This position is eligible for Instawork benefits, including:
  • A variety of medical, dental, and vision plans with coverage beginning on the date of hire
  • Flexible paid time off
  • At least 8 paid company holidays annually

Nice to have

  • B.S. or M.S. in Computer Science or Engineering.
  • A personal portfolio of AI projects that solve real-life problems.
  • Experience fine-tuning models for specific business or customer-facing use cases.
  • For IL based applicants:
  • Supplemental pay on qualified leaves
  • Perkspot - discount program through Lumity
  • Final offer amounts may vary from the amounts listed above.
  • Empathy, Trust & Candor

Compensation

  • The base salary for this position is $160,000 - $200,000
  • At least 8 paid company holidays annually

Benefits

  • Commuter stipend
  • Employee health savings accounts (HSA) contribution
  • Flexible spending plans
  • Always Be Learning

Company info

  • Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe.
  • Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we're looking for exceptional talent to reimagine the way the world works.
  • We are seeking a Senior Manager of Product Operations to help us transition from an app-based marketplace to an agent-first world.
  • You won't just optimize processes; you will prototype the logic, agents, and automation layers that fundamentally change how our Pros and Partners experience the platform.
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This listing is sourced directly from Instawork's careers page and normalized into a canonical job model.