Mybrightwheel

Mybrightwheel

Senior Technical Program Manager, AI

United States · Senior

Sponsorship not specifiedDetected 39 days ago
TypeScriptRubySwiftKotlinReactiOSAndroidJetpack ComposeRailsDistributed SystemsGitPostgreSQLRedisVector DatabasesAWSCloud PlatformsDockerKubernetesGitHub ActionsMachine LearningData EngineeringLLMsAI OrchestrationCustomer Support

About the role

  • Our Team Our team is passionate, talented, and customer-focused.
  • We embody our Leadership Principles https://mybrightwheel.com/about/ in our work and culture.
  • You act as the technical glue in ambiguous spaces, transforming company-wide priorities into high-velocity delivery across multiple engineering pods, product lines, and operations teams.

Responsibilities

  • Drive high-stakes, multi-stakeholder technical programs that embed AI capabilities across our entire product surface area-ensuring tight synchronization between data, platform, and frontend product teams.
  • Apply an AI-native programmatic approach to optimizing internal functions like customer support and onboarding, ensuring cross-functional alignment as we scale.
  • Facilitate critical technical trade-offs, driving consensus on build-versus-buy decisions, architectural patterns, and platform leverage without losing momentum.
  • You will manage the cross-functional delivery of our most complex initiatives, cutting across product engineering, infrastructure, data pipelines, and internal business systems.
  • Product taste and technical intuition: You operate without needing a product manager crutch. You use your deep technical knowledge to bridge the gap between architectural constraints and consumer value, ensuring we build the right things the right way.
  • Fearless handling of ambiguity: You run toward the company's messiest, least-defined technical friction points. You create structure, define clear milestones, and build high-fidelity alignment where none existed.
  • Hands-on fluency with AI-native development: You don't just write documentation; you use AI coding tools (Claude Code, Cursor, v0) to automate your own technical tracking, build internal tooling dashboards, or construct technical proof-of-concepts to unblock engineering discussions.
  • We are using AI to turn brightwheel from a system of record into a system of action, reducing toil, automating routine work, improving decision-making, and accelerating how we build.

Requirements

  • You are a hands-on technical force multiplier.
  • You have a proven track record of landing highly technical, multi-team programs from inception to production deployment.
  • You have driven programs involving AI, LLM orchestration, or automated data pipelines.
  • You have extensive experience driving alignment across senior engineers, product directors, and executive stakeholders without having direct reporting lines over them.
  • A record of orchestrating complex systems at scale: You have a proven track record of landing highly technical, multi-team programs from inception to production deployment.
  • Applied AI familiarity in production: You have driven programs involving AI, LLM orchestration, or automated data pipelines.
  • Influence without authority: You have extensive experience driving alignment across senior engineers, product directors, and executive stakeholders without having direct reporting lines over them.

Skills

  • Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day.
  • Frontier models, vector databases, orchestration and agent frameworks, and modern AI coding tools like Claude Code / Cursor.
  • Docker, Kubernetes on Amazon EKS, GitHub Actions, FluxCD, and core AWS services (S3, CloudFront, CloudWatch, SNS).
  • Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer.

Benefits

  • Brightwheel already supports the workflows that keep early education businesses running: enrollment, billing, staffing, classroom operations, family communication, and compliance.
  • You will orchestrate the technical execution of this vision.
  • You use AI to multiply your learning speed, allowing you to confidently review code or write scripts to validate integration paths.

Company info

  • Manage the complex execution dependencies of building software that recommends next steps, completes routine work, and automates meaningful parts of our customers' operations.
  • We are open to a variety of backgrounds, but qualified candidates usually bring:
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This listing is sourced directly from Mybrightwheel's careers page and normalized into a canonical job model.