Selene Diligence

Selene Diligence

Special Loan Advisor

Dallas, TX

Sponsorship not specifiedDetected 30 days ago
Outbound SalesExcelCustomer SupportCommunicationAdaptabilityMicrosoft Office

About the role

  • Generate reports and analyze data to determine strategic initiatives needed to maximize customer satisfaction and results.
  • Leverage available resources and technologies to serve our clients with operational excellence and accuracy
  • Achieve production goals (KPI's- Key Performance Indicators) set by Management.

Responsibilities

  • Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
  • Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
  • Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
  • Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
  • Cultivate and maintain on-going customer relationships by providing an advisory role and approach towards every customer's unique business needs.
  • Receive inbound calls, make outbound calls, provide email and text support to clients, attorneys, business administration and other authorized parties on the account to achieve 100% customer satisfaction from daily servicing activities.

Requirements

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skills, and/or abilities required.
  • The qualified candidate must possess 3-5 years of direct or related experience in each of the following:
  • Working knowledge of Business Purpose Loans
  • Ability to multi-task, meet deadlines and stay organized
  • Ability to work in a team environment and independently
  • Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must possess 3-5 years of direct or related experience in each of the following:
  • Extensive understanding of escrow, escrow analysis, payment histories, billing and 1098 statements
  • Expansive knowledge related to cross collateralized servicing, partial lien release
  • Comprehensive understanding of property preservation, i.e. code violation resolve, hazard claim resolution
  • Excellent attention to detail, strong analytical/resolution skills, and use of sound judgement
  • Excellent verbal & written professional communication skills
  • Strong advisory skills via telephone, email, and other various platforms
  • Competencies:
  • To perform the job successfully, an individual should demonstrate the following:
  • Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.

Nice to have

  • Associate/Bachelor's degree preferred.
  • Two to four years related experience and/or training required.
  • Relationship management preferred with emphasis on excellent customer experience.

Skills

  • Previous experience with MSP, Black Knight/LPS and Sagent preferred.
  • Some travel may be required.
  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays
  • Company paid Life Insurance
  • Matching 401(k) Plan
  • The job requirements listed above are representative of the knowledge, skills, and/or abilities required.
  • This job description is not an inclusive list of all duties and responsibilities of this position.

Benefits

  • Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

Company info

  • Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company.
  • We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.
  • Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.
  • A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees.
  • If you want to make a difference, then Selene is the place for you!
  • Ensures compliance with company policies and procedures as well as achieving investor requirements.
  • Effectively maintain a portfolio of Business Purpose Loans (BPL's) by providing consistent and optimal support to our external and internal customers with inquiries and needs regarding loan servicing.
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This listing is sourced directly from Selene Diligence's careers page and normalized into a canonical job model.