BCM One

ServiceNow Senior Administrator

Herndon, Virginia · Senior

Sponsorship not specifiedDetected 4 days ago

CRMProcess ImprovementCustomer SuccessCustomer SupportZendeskCommunicationCollaborationProblem Solving

About the role

The successful candidate will thrive in a fast paced, evolving environment and play a key role in enabling BCM One's long-term growth through technology, process improvement, and strong cross functional collaboration.
Work Locations: This position offers the flexibility to work remotely or in a hybrid capacity if located near one of our office locations, including Herndon, Virginia; Grand Rapids, Michigan; Alpharetta, Georgia; or Blue Bell, Pennsylvania.
Candidates must reside in and be authorized to work in the United States.

Responsibilities

Configure, administer, and optimize the ServiceNow platform across users, workflows, integrations, and reporting.
Lead end to end migrations from legacy systems such as Zendesk and Autotask into ServiceNow.
Collaborate with business stakeholders to translate requirements into scalable solutions.
Build integrations with enterprise systems including CRM, billing, and monitoring tools.
Develop dashboards and analytics to support operational decision making.
Support the company wide build out of the platform in the first year.
This individual will lead the configuration, administration, and ongoing optimization of ServiceNow, while supporting large scale migrations from legacy systems such as Zendesk and Autotask into a unified platform.
The role will partner closely with Technical Support, Service Delivery, Customer Success, Product, and other stakeholders to translate business needs into scalable workflows, integrations, and automation that enhance service delivery and accelerate company wide outcomes.
Core hours are typically 8:00 a.m.-5:00 p.m. Eastern Time, with flexibility to support international teams.
We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Requirements

5+ years of hands on ServiceNow administration experience in an enterprise environment.
Proven experience leading or supporting data migrations into ServiceNow.
Strong expertise in workflows, integrations, and platform configuration.
Experience with tools like Zendesk, Autotask, or similar platforms is highly valued.
Ability to translate business needs into technical solutions.
Experience working in fast paced or transformation environments

Nice to have

ServiceNow Certified System Administrator (CSA).
Exposure to companies undergoing acquisitions or system consolidation.

Benefits

We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean.
Comprehensive medical, dental, and vision insurance
Company-provided life and disability insurance
Paid holidays and vacation time

Company info

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.
Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story
over the past 4 years we've brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.
When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don't offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission "to provide a world-class experience with every human interaction" seriously, which means everything you do makes a difference. And we're committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don't just become part of our growth story, we become part of yours.
BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure.
BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.
Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we've brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry.
Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.
When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry.
We don't offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting.
We take our mission "to provide a world-class experience with every human interaction" seriously, which means everything you do makes a difference.
And we're committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential.
At BCM One, we encourage our team to learn something new every day, so you don't just become part of our growth story, we become part of yours.
Why BCM One:

Equal opportunity

Equal Opportunity Employer.

Visa & Work Authorization

Candidates must reside in and be authorized to work in the United States.

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This listing is sourced directly from BCM One's careers page and normalized into a canonical job model.