Cohere Health

Cohere Health

Workforce Management Analyst

United States

Sponsorship not specified$55k-$75kDetected 1 day ago
Data AnalysisData VisualizationAgentic AISalesforceForecastingExcelProcess ImprovementRecruitingLeadershipCommunicationCollaborationPublic SpeakingAdaptabilityOrganizational Skills

About the role

  • The Workforce Management Analyst is a key member of the Business Planning & Workforce Management team, responsible for optimizing workforce performance across service and clinical operations.

Responsibilities

  • Partner with leaders to track and plan for meetings, trainings, and other non-production hours
  • Lead daily meetings with call center management to review trends and performance impacts
  • Support process improvements and assist in creating process flows

Requirements

  • 2-3 years of experience with workforce management platforms (e.g., NICE IEX, Verint, Genesys WFM) supporting forecasting, scheduling, intraday management, and workforce optimization
  • Experience with call center and back-office operations required
  • Advanced proficiency in Microsoft Excel and/or Google Sheets, including custom modeling, reporting, and data visualization required
  • Experience analyzing productivity and operational performance metrics to identify trends, risks, opportunities, and actionable insights
  • Strong understanding of forecasting and workforce planning concepts, including staffing and resource recommendations
  • Highly organized, analytical, and adaptable, with the ability to thrive in a fast-paced, high-growth environment
  • In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role.

Nice to have

  • Salesforce experience is a plus
  • Bachelor's degree in Business, Mathematics, Computer Science, or a related field preferred

Compensation

  • 🏝️ Up to 184 hours (23 days) of PTO per year + company holidays

Benefits

  • 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program
  • 📈 401K retirement plan with company match; flexible spending and health savings account
  • 🏝️ Up to 184 hours (23 days) of PTO per year + company holidays
  • 👶 Up to 14 weeks of paid parental leave
  • The salary range for this position is $55,000 to $75,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus.
  • About Cohere Health:
  • Cohere Health's clinical intelligence platform and agentic AI-powered solutions connect health plans' strategic goals and providers' needs, optimizing the speed, cost, and quality of care.

Equal opportunity

  • Statement:
  • Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal.
  • #LI-Remote
  • #BI-Remote
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This listing is sourced directly from Cohere Health's careers page and normalized into a canonical job model.