KACE Job Openings
Complaint Intake/Triage Analyst
Chicago, IL
Work authorization requiredDetected 7 hours ago
ExpressCybersecurityOutbound SalesCustomer SupportPublic HealthResearchLeadershipCollaborationMicrosoft Office
About the role
- Essential Functions and Responsibilities:
- Ability to safeguard sensitive/confidential information according to policies and procedures.
- Ability to communicate orally and in writing sufficient to express thoughts and ideas to a variety of people.
Responsibilities
- Provides customer service and support for inquiries and complaints received by USPIS and addresses those inquiries and complaints in accordance with USPIS policies and standards.
- Documents, categorizes, and disseminates complaints to the appropriate area and follow-ups as necessary.
- Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day.
Requirements
- Must be a U.S Citizen or Legal Permanent Resident.
- 3 consecutive years in the last 5 years.
- Residency requirement - 3 consecutive years in the last 5 years.
- Proficiency conducting research on the internet and using various organizational resources.
- Experience evaluating data sufficient to make recommendations or determinations on whether standards required by regulations and policies have been met.
Skills
- Security Requirements/Background Investigation
- Reviews complaints/reports daily, evaluates, categorizes, routes to the appropriate unit/database.
Compensation
- Approximately $50,000/Annually
Benefits
- Medical, Dental, and Vision Benefits
- 401(K) Retirement Savings Plan
- Disability Insurance
- KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
Company info
- Ability to work with customers, coworkers, and leadership in a polite, courteous, and professional manner.
Visa & Work Authorization
- Security Clearance: Public Trust
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This listing is sourced directly from KACE Job Openings's careers page and normalized into a canonical job model.