Gallup
Lead Consultant — Customer Experience
Chicago
Sponsorship not specified$100k-$145kDetected 8 days ago
Account ManagementCommunication
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odds of building a lasting career here
57Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
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Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 10 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
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About the role
- Go beyond measuring customer experience.
- Learn more about our work and life at Gallup.
- We also offer an estimated total annual salary range of $100,000-$145,000 for this role.
Responsibilities
- Partner with account teams to uncover and activate customer experience growth opportunities across Gallup's client portfolio
- Measure customer engagement, introduce service values, enhance brand reputation and develop other customer experience strategies unique to your clients
- Connect Gallup's employee engagement expertise to customer outcomes, helping client leaders understand how their people can create exceptional customer experiences
- Leverage third-party customer experience technologies and platforms when needed to create the right solution for each client
- Help evolve Gallup's customer experience approach by bringing fresh perspectives, sharing methods and learnings, and building capability across the firm
- Collaborative growth partners who build authentic relationships, work across teams and proactively uncover opportunities to expand Gallup's impact, grow client accounts and generate revenue
- An empowering culture: Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences.
Requirements
- Demonstrated experience turning customer insights and analytics into recommendations and actions that improve client or business outcomes required
- Ability to travel approximately 25%, primarily within the U.S. and Canada, required
- Eligibility to work in the U.S. required
Nice to have
- Bachelor's degree required
- master's degree preferred
- Familiarity with customer experience technology platforms such as Qualtrics, Medallia, Forsta or similar platforms preferred
Compensation
- We also offer an estimated total annual salary range of $100,000-$145,000 for this role.
Benefits
- Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it's safe - and expected - to challenge the status quo.
Company info
- As a lead consultant on Gallup's Customer Strategy team, you'll help change the customer experience at Fortune 1000 organizations.
- You'll bring a customer-first perspective to your clients, helping them understand what their customers experience and how their employees can strengthen customer relationships and business outcomes.
- Customer-first strategists who understand what matters most to customers, know how employees shape customer experiences, and develop strategies that strengthen customer relationships and business outcomes
- Trusted advisers who combine analytical credibility, business acumen, compelling communication and a sophisticated presence to challenge assumptions and influence internal and external partners
- At Gallup, we change the world, one client at a time, through extraordinary analytics and advice on everything important facing humankind.
Visa & Work Authorization
- Eligibility to work in the U.S. required; this position is not eligible for employment visa sponsorship
This listing is sourced directly from Gallup's careers page and normalized into a canonical job model.