Greif

Corporate IT Support Specialist

Delaware-OH-Winter Rd

Sponsorship not specified$27k-$45kDetected 27 days ago

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About the role

Greif is a global leader in performance packaging located in 40 countries.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR PURPOSE: Creating packaging solutions for life's essentials.

This role is responsible for delivering timely technical support and maintaining ownership of assigned issues through resolution.
Collaborates with infrastructure (network, workspace, database, server teams), security and application development teams to restore service and/or identify problems.
Provides technical support to the organization's internal users of computer applications and hardware.
Supports video conferencing and collaboration tools (e.g., Microsoft Teams, Zoom) and conference-room AV equipment, including meeting setup and live support for executive and high-visibility meetings.
Maintains ownership of assigned tickets through end user follow up. Documents complete and timely resolutions in the ticketing system and determines when to escalate.
Supports executive and C-level colleagues with a high level of professionalism, urgency, and discretion.
May be responsible for the building and deployment of IT assets.
Performs other duties as assigned.
The role requires a solid background in IT support, customer service, and end-user troubleshooting in a corporate environment.
Experience providing desk side support in a corporate environment.

If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.
General knowledge of IT functions required.
Good attention to detail, and ability to maintain confidential information is required.

The role requires strong customer service, technical troubleshooting, and effective coordination with internal IT teams and external vendors.
Responds to and resolves tickets via telephone, remotely, and in person, in a professional and timely manner and in accordance with IT Services procedures.
Stages, re-stages, and configures new or existing endpoints (desktops, laptops, and mobile devices) as needed.
Installs and configures printers and other peripherals as needed.
Recommends policies/procedures to improve ticket resolution times.
Participates in rotating after-hours on-call schedule.
Assists in creation of knowledge base articles for the IT services knowledge base.
Adheres to IT services policies regarding incident, problem, change and service request management.

The pay range for this position is $26.68 - $45.43 annually.
Typically, a competitive wage for new hires will fall between $29.00 to $33.00 annually.
The position may also be eligible for a short-term incentive.
We offer a competitive salary, excellent benefits and opportunity for growth.

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.
Education and Experience
Benefits Statement:
We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth.
Greif is an equal opportunity employer.
For more information read Greif's Equal Opportunity Policy.

This listing is sourced directly from Greif's careers page and normalized into a canonical job model.