The RealReal
Customer Experience Lead (Seasonal) - Manhasset
Manhasset, NY · Mid
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About the role
- You're a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.
- As part of the store management team, you will help with motivating the team to achieve their goals, playing an active role on the sales floor and coaching associates.
- Educate customers on The RealReal's mission of sustainable fashion and business structure
Responsibilities
- Performs and coordinates store opening and closing procedures in compliance with Company procedures
- Support management with ongoing tasks such as: training, developing, coaching and motivating team members
- The Customer Experience Lead serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services.
- Drive sales through customer engagement, suggestive selling, and sharing product knowledge
- Build brand loyalty by delivering a best in class customer experience
- Support consignor relations issues
- Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards
- Outreach daily to existing customers to drive traffic to retail store
Requirements
- 2+ years retail experience in a customer or business-facing position
- A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
- ability to balance competing priorities without showing stress or frustration
- Ability to excel in a dynamic, fast paced environment
- Proficiency with Google Suite and Salesforce
- Experience using Mac iOS operating system
- The employee is regularly required to sit
Compensation
- Compensation, Benefits, + Perks
Company info
- Educate customers on The RealReal mission and business structure
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status
This listing is sourced directly from The RealReal's careers page and normalized into a canonical job model.