Mural
Senior Customer Success Manager, Strategic Accounts
United States Remote · Senior
Sponsorship not specified$10k-$25kDetected 27 days ago
Data VisualizationCustomer SuccessCadence
About the role
- We're an innovative, strategic team known for strong discovery skills and creative problem solving.
- You will move past the traditional, reactive "war room" culture of Customer Success to establish a predictable, value driven operating backbone for your customers.
- Your core mission is to deeply understand our customers' business objectives, map their specific organizational use cases, and systematically connect our engagement rhythm to measurable business outcomes.
Responsibilities
- Own the full customer lifecycle for ±15 strategic enterprise accounts, ensuring every milestone-from kickoff to renewal-is anchored in documented use cases and clear value realization.
- Maintain a disciplined cadence of strategic interactions (including structured 90-day reviews and impact assessments), ensuring our customer interactions focus on business outcomes.
- Actively conduct use-case discovery to surface new business unit sponsors, partnering closely with Sales counterparts to deliver the qualitative and quantitative impact data that secures smooth renewals and drives organic growth.
- Manage internal and external stakeholders effectively, turning relationship-building with admins and business sponsors into strategic partnerships rather than administrative task lists.
- experience building or working within a structured operating rhythm.
Compensation
- The base salary + variable pay for this role ranges from $154,500 - $193,125 + benefits.
Benefits
- Partner with cross-functional teams to deploy purposeful, journey-mapped enablement modules that serve the customer's direct business goals, ensuring learning translates into sustained behavioral adoption.
Company info
- We manage a portfolio of Fortune 500 enterprise customers across a range of verticals.
- You will lead the post-sale strategy for a portfolio of our highest-value enterprise accounts.
- At Mural, our most successful CSMs are operational architects, professionals who possess the quiet conviction to push past low-level administrative tasks, multi-thread into complex business units, and drive deep behavioral adoption that makes our platform indispensable.
Equal opportunity
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
- Please contact us to request accommodation.
This listing is sourced directly from Mural's careers page and normalized into a canonical job model.